NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology  /  Calix

Calix

TechnologyTelecom Software PlatformCALX
calix.com ↗
90
Latest disclosed NPS
13 Oct 2026
57
NPS entries
19 with a number
2019–26
Years covered
58 entries in all

In their words

“So how do you win that consumer and residential market, and the value we offer there is evidenced by all of our existing customers who can achieve NPS as high as 94, they can offer incremental services.”
— Michael Weening, President and CEO, Calix · Earnings call, Q4 2025 · 29 Jan 2026
“To stand in front of that crowd and celebrate NPS scores as high as 94 is a testament to the partnership and trust we have built with our customers and they with their subscribers and the communities they serve.”
— Michael Weening, President and CEO, Calix · Earnings call, Q3 2025 · 31 Oct 2025
“They actually have an NPS of 91 because everyone across the community, police, fire, ambulance, education, the football fields beyond just the consumer broadband type they think about Timbigbee as part of the community.”
— Michael Weening, President and CEO, Calix · Earnings call, Q3 2024 · 29 Oct 2024

Disclosed NPS over time

Every Net Promoter Score Calix has published, by date.

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NPS disclosures (57)

Search the database →

13 Oct 2026
NPS90

Calix reports that typical SmartHome plans using prplOS achieve a Net Promoter Score of 90 or above.

— reported by telecompaper.com · 13 Oct 2026
telecompaper.com ↗
12 Oct 2026
NPSProgram

Calix SmartHome has helped drive NPS in the 90s and increase average revenue per user by 20 percent.

— reported by markets.ft.com · 12 Oct 2026
markets.ft.com ↗
30 Sep 2026
NPS88

Chariton Valley achieved an NPS of 88 with Calix while reducing operating costs by nearly half.

— reported by businesswire.com · 30 Sep 2026
businesswire.com ↗
29 Sep 2026
NPS90

Calix achieved a 90 Net Promoter Score and zero call center churn through its Calix One platform, alongside successful 50G-PON trial completion.

— reported by finance.yahoo.com · 29 Sep 2026
finance.yahoo.com ↗
21 Jul 2026
NPSProgram

CXPs use our platform, cloud and managed services to deliver better subscriber experiences as evidenced by best-in-class Net Promoter Scores SM , thereby allowing them to take market share.

— Calix · SEC 10-Q quarterly report · filed 21 Jul 2026
SEC 10-Q quarterly report ↗
20 Jul 2026
NPS87

• VNET Fiber is investing in agentic AI through Calix Agent Workforce to extend an 87 NPS advantage and expand into MDU with SmartMDU — building on 660% residential subscriber growth and a nearly 10% year-over-year average revenue per user (ARPU) gain…

— Calix · SEC 8-K filing · filed 20 Jul 2026
SEC 8-K filing ↗
15 Jul 2026
NPS90

Calix reported a Net Promoter Score of 90 and zero call center churn.

— reported by finance.yahoo.com · 15 Jul 2026
finance.yahoo.com ↗
29 Jun 2026
NPS90

Calix reported a Net Promoter Score of 90 and zero call center churn with its Calix One agentic AI offering.

— reported by stocktitan.net · 29 Jun 2026
stocktitan.net ↗
17 Jun 2026
NPS90

Calix achieved a 90 Net Promoter Score as disclosed in regulatory filings.

— reported by stocktitan.net · 17 Jun 2026
stocktitan.net ↗
21 May 2026
NPSProgram

Calix customers have reported Net Promoter Scores in the 70s, 80s, and 90s range, along with higher average revenue per user.

— reported by streetinsider.com · 21 May 2026
streetinsider.com ↗
21 May 2026
NPS92

Calix One delivers agents and agentic workflows with Net Promoter Scores as high as 92.

— reported by markets.ft.com · 21 May 2026
markets.ft.com ↗
22 Apr 2026
NPSProgram

CXPs use our platform, cloud and managed services to deliver better subscriber experiences as evidenced by best-in-class Net Promoter Scores SM , thereby allowing them to take market share.

— Calix · SEC 10-Q quarterly report · filed 22 Apr 2026
SEC 10-Q quarterly report ↗
3 Apr 2026
NPSProgram

Calix, named to Fortune 100 Best Companies to Work For, uses Net Promoter Score to measure customer outcomes.

— reported by finance.yahoo.com · 3 Apr 2026
finance.yahoo.com ↗
20 Feb 2026
NPSProgram

CXPs use 32 Table of Contents our platform, cloud and managed services to deliver better subscriber experiences as evidenced by best-in-class Net Promoter Scores SM , thereby allowing them to take market share.

— Calix · SEC 10-K annual report · filed 20 Feb 2026
SEC 10-K annual report ↗
29 Jan 2026
NPS94

So how do you win that consumer and residential market, and the value we offer there is evidenced by all of our existing customers who can achieve NPS as high as 94, they can offer incremental services.

— Michael Weening, President and CEO, Calix · Earnings call, Q4 2025 · 29 Jan 2026
Earnings call, Q4 2025 ↗
31 Oct 2025
NPS94

To stand in front of that crowd and celebrate NPS scores as high as 94 is a testament to the partnership and trust we have built with our customers and they with their subscribers and the communities they serve.

— Michael Weening, President and CEO, Calix · Earnings call, Q3 2025 · 31 Oct 2025
Earnings call, Q3 2025 ↗
29 Oct 2025
NPSProgram

Calix Cloud allows our BXPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores℠. Our managed services continued to grow as 33 additional customers began deploying a managed service.

— Calix · SEC 8-K filing · filed 29 Oct 2025
SEC 8-K filing ↗
22 Oct 2025
NPSProgram

Calix Agentic Broadband Platform delivers atypically high Net Promoter Scores for customers.

— reported by morningstar.com · 22 Oct 2025
morningstar.com ↗
14 Aug 2025
NPSProgram

Providers report improvement in Net Promoter Scores by implementing Calix's outdoor Wi-Fi and SmartLife managed service solutions.

— reported by simplywall.st · 14 Aug 2025
simplywall.st ↗
31 Jul 2025
NPSProgram

Net Promoter Scores have doubled (increased 200%) for broadband service providers using Calix's outdoor Wi-Fi solutions.

— reported by stocktitan.net · 31 Jul 2025
stocktitan.net ↗
21 Jul 2025
NPSProgram

Calix Cloud allows our BXPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores℠. Our managed services showed continued growth as 26 additional customers began deploying a managed service.

— Calix · SEC 8-K filing · filed 21 Jul 2025
SEC 8-K filing ↗
6 Jun 2025
NPSProgram

Calix's Sales Acceleration Program demonstrates significant enhancements in Net Promoter Scores among existing clients.

— reported by gurufocus.com · 6 Jun 2025
gurufocus.com ↗
21 Apr 2025
NPSProgram

Calix Cloud allows our BXPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores℠. Our managed services showed continued growth as 20 additional customers began deploying a managed service.

— Calix · SEC 8-K filing · filed 21 Apr 2025
SEC 8-K filing ↗
29 Jan 2025
NPSProgram

Calix Cloud allows our BEPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores ℠ . Our managed services showed continued growth as 32 additional customers began deploying a managed service.

— Calix · SEC 8-K filing · filed 29 Jan 2025
SEC 8-K filing ↗
29 Oct 2024
NPS91

They actually have an NPS of 91 because everyone across the community, police, fire, ambulance, education, the football fields beyond just the consumer broadband type they think about Timbigbee as part of the community.

— Michael Weening, President and CEO, Calix · Earnings call, Q3 2024 · 29 Oct 2024
Earnings call, Q3 2024 ↗
28 Oct 2024
NPSProgram

Calix Cloud allows our BEPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores℠. Our managed services showed continued growth as 23 additional customers began deploying a managed service.

— Calix · SEC 8-K filing · filed 28 Oct 2024
SEC 8-K filing ↗
15 Oct 2024
NPSProgram

Calix announced SmartTown Alliance to unite broadband providers and extend customer experience tracking beyond individual footprints using Net Promoter Score framework.

— reported by markets.ft.com · 15 Oct 2024
markets.ft.com ↗
19 Jun 2024
NPS90

Calix enables broadband providers to achieve go-to-market excellence with 90+ Net Promoter Scores.

— reported by bakersfield.com · 19 Jun 2024
bakersfield.com ↗
19 Jun 2024
NPSProgram

Calix gains consistent year-over-year acclaim with improving Net Promoter Scores across global broadband providers.

— reported by businesswire.com · 19 Jun 2024
businesswire.com ↗
15 May 2024
NPSProgram

Calix enables broadband service providers to earn unmatched Net Promoter Scores through SmartBiz security capabilities.

— reported by businesswire.com · 15 May 2024
businesswire.com ↗
23 Feb 2024
NPSProgram

Calix Cloud allows our BSPs to benefit from the power of data-driven insights to drive best-in-class net promoter scores. Our managed services showed continued growth as 20 additional customers began deploying a managed service.

— Calix · SEC 8-K filing · filed 23 Feb 2024
SEC 8-K filing ↗
29 Jan 2024
NPSProgram

Calix Cloud allows our BSPs to benefit from the power of data-driven insights to drive best-in-class net promoter scores. Our managed services showed continued growth as 20 additional customers began deploying a managed service.

— Calix · SEC 8-K filing · filed 29 Jan 2024
SEC 8-K filing ↗
10 Nov 2023
NPSProgram

Calix achieved record revenue and gross margin in Q3 2023, with Net Promoter Scores highlighted in stockholder letter.

— reported by investing.com · 10 Nov 2023
investing.com ↗
24 Oct 2023
NPS91

It is easy to see why their net promoter score is 91. Hunter Communications shared their journey from serving businesses to serving the entire community by leveraging the end-to-end Calix platform and managed services such as Smart Home and Smart Bids.

— Michael Weening, President and Chief Executive Officer, Calix · Earnings call, Q3 2023 · 24 Oct 2023
Earnings call, Q3 2023 ↗
23 Oct 2023
NPSProgram

Calix Cloud allows our BSPs to benefit from the power of data-driven insights to drive best-in-class net promoter scores. Our managed services showed continued growth as 18 additional customers began deploying a managed service.

— Calix · SEC 8-K filing · filed 23 Oct 2023
SEC 8-K filing ↗
20 Sep 2023
NPS91

Calix Inc achieved an outstanding Net Promoter Score of 91, reflecting strong member loyalty and community growth.

— reported by stockhouse.com · 20 Sep 2023
stockhouse.com ↗
20 Jul 2023
NPSProgram

…next stage, which is broadband providers on top of a highly efficient network, need to differentiate with their subscribers, whether they're business subscribers, education, or consumers and build out a go-to market where they have a really high NPS.

— Cory Sindelar, Chief Financial Officer, Calix · Earnings call, Q2 2023 · 20 Jul 2023
Earnings call, Q2 2023 ↗
19 Jul 2023
NPS91

…and SmartTown, expanding across 13 municipalities, 10 football stadiums, 9 high 1 schools and a college, which supports their enviable 91 Net Promoter Score (NPS), in markets where legacy incumbent NPS scores are often negative or single digit.

— Calix · SEC 8-K filing · filed 19 Jul 2023
SEC 8-K filing ↗
17 May 2023
NPSProgram

Calix Operations Cloud enables broadband service providers to reduce support calls and increase NPS through automated network outage resolution.

— reported by marketscreener.com · 17 May 2023
marketscreener.com ↗
15 May 2023
NPS91

Calix customer reference mentions strengthening NPS to 91 through Calix SmartTown deployment.

— reported by marketscreener.com · 15 May 2023
marketscreener.com ↗
19 Apr 2023
NPSProgram

Calix Cloud allows our BSPs to benefit from the power of data-driven insights to drive best-in-class net promoter scores. And our Managed Services showed strong growth as we added 41 new deployments in the first quarter of 2023.

— Calix · SEC 8-K filing · filed 19 Apr 2023
SEC 8-K filing ↗
17 Feb 2023
NPSProgram

Calix customers regularly generate market-leading Net Promoter Scores in the 50s, 60s, and 90s with Support Cloud.

— reported by businesswire.com · 17 Feb 2023
businesswire.com ↗
26 Jan 2023
NPSProgram

Where the Calix BSP uses subscribers served and net promoter score, which enable them to drive a dramatically higher ROI. So, when these interest rates happen, it is irrelevant because they're ROI is way over the bar.

— Michael Weening, President and Chief Executive Officer, Calix · Earnings call, Q4 2022 · 26 Jan 2023
Earnings call, Q4 2022 ↗
11 Nov 2022
NPSProgram

Calix Operations Cloud enables service providers to drive higher Net Promoter Scores through subscriber intelligence.

— reported by businesswire.com · 11 Nov 2022
businesswire.com ↗
19 Oct 2022
NPSProgram

Calix introduced Business Insights Services featuring Net Promoter Score analysis to help service providers drive transformations.

— reported by businesswire.com · 19 Oct 2022
businesswire.com ↗
21 Sep 2022
NPSProgram

Calix launched its Revenue EDGE Platform to help altnet ISPs boost NPS (in the 60s) and reduce OPEX.

— reported by totaltele.com · 21 Sep 2022
totaltele.com ↗
20 Sep 2022
NPSProgram

Calix launched Revenue EDGE Platform in U.K. to enable alt-net providers to increase Net Promoter Scores and revenue.

— reported by businesswire.com · 20 Sep 2022
businesswire.com ↗
29 Jul 2022
NPSProgram

Calix-partnered BSPs in a low-satisfaction industry achieve higher Net Promoter Scores.

— reported by gurufocus.com · 29 Jul 2022
gurufocus.com ↗
26 Jul 2022
NPS71

ALLO right now has an NPS of 71. An NPS of 71 is cultish and in a love of it that's significantly higher than Apple even.

— Michael Weening, President and Chief Operating Officer, Calix · Earnings call, Q2 2022 · 26 Jul 2022
Earnings call, Q2 2022 ↗
26 Apr 2022
NPSProgram

We are actually ending up helping our customers have very high net promoter scores, very low churn rates. And they’re building a very, very different model, which is actually sort of recession proof.

— Carl Russo, Chairman and Chief Executive Officer, Calix · Earnings call, Q1 2022 · 26 Apr 2022
Earnings call, Q1 2022 ↗
25 Mar 2022
NPSProgram

Calix Support Cloud named 2022 Customer Experience Product of the Year, driving Net Promoter Scores far above industry average.

— reported by finance.yahoo.com · 25 Mar 2022
finance.yahoo.com ↗
26 Jan 2022
NPSProgram

BSP customers deploying our All Platform offerings have reported dramatic improvements in key metrics, including increased average revenue per user, lower subscriber churn, reduced truck rolls and increased net promoter scores, thanks to our Intelligent…

— Calix · SEC 8-K filing · filed 26 Jan 2022
SEC 8-K filing ↗
7 Jan 2022
NPS90

Calix Revenue EDGE Suites achieve subscriber adoption soaring 800% with stellar Net Promoter Scores of up to +90.

— reported by businesswire.com · 7 Jan 2022
businesswire.com ↗
25 Oct 2021
NPSProgram

…offerings have reported dramatic improvements in key metrics, including increased average revenue per user, lower subscriber churn, reduced truck rolls and increased net promoter scores, thanks to our Intelligent Access Edge and Revenue Edge platforms.

— Calix · SEC 8-K filing · filed 25 Oct 2021
SEC 8-K filing ↗
26 Jul 2021
NPSProgram

…offerings have reported dramatic improvements in key metrics, including increased average revenue per user, lower subscriber churn, reduced truck rolls and increased net promoter scores, thanks to our Intelligent Access Edge and Revenue Edge platforms.

— Calix · SEC 8-K filing · filed 26 Jul 2021
SEC 8-K filing ↗
28 Apr 2021
NPS44

Well, they've now got an NPS of plus 44. They've seen a 25% increase in loyalty, and they're just one customer.

— Michael Weening, President and Chief Operating Officer, Calix · Earnings call, Q1 2021 · 28 Apr 2021
Earnings call, Q1 2021 ↗
27 Apr 2021
NPSProgram

…CSP customers have reported dramatic increases in key metrics, including increased average revenue per user, lower subscriber churn, reduced truck rolls and increased net promoter scores, thanks to our Intelligent Access Edge and Revenue Edge platforms.

— Calix · SEC 8-K filing · filed 27 Apr 2021
SEC 8-K filing ↗

Retention disclosures (1)

Open in the retention database →

28 Feb 2019
Retention

Calix Marketing Cloud adds machine learning capabilities for behavioral analytics and subscriber churn reduction.

— reported by martechseries.com · 28 Feb 2019
martechseries.com ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.