Calix
calix.com ↗In their words
“So how do you win that consumer and residential market, and the value we offer there is evidenced by all of our existing customers who can achieve NPS as high as 94, they can offer incremental services.”
“To stand in front of that crowd and celebrate NPS scores as high as 94 is a testament to the partnership and trust we have built with our customers and they with their subscribers and the communities they serve.”
“They actually have an NPS of 91 because everyone across the community, police, fire, ambulance, education, the football fields beyond just the consumer broadband type they think about Timbigbee as part of the community.”
Disclosed NPS over time
Every Net Promoter Score Calix has published, by date.
NPS disclosures (57)
Calix reports that typical SmartHome plans using prplOS achieve a Net Promoter Score of 90 or above.
Calix SmartHome has helped drive NPS in the 90s and increase average revenue per user by 20 percent.
Chariton Valley achieved an NPS of 88 with Calix while reducing operating costs by nearly half.
Calix achieved a 90 Net Promoter Score and zero call center churn through its Calix One platform, alongside successful 50G-PON trial completion.
CXPs use our platform, cloud and managed services to deliver better subscriber experiences as evidenced by best-in-class Net Promoter Scores SM , thereby allowing them to take market share.
• VNET Fiber is investing in agentic AI through Calix Agent Workforce to extend an 87 NPS advantage and expand into MDU with SmartMDU — building on 660% residential subscriber growth and a nearly 10% year-over-year average revenue per user (ARPU) gain…
Calix reported a Net Promoter Score of 90 and zero call center churn.
Calix reported a Net Promoter Score of 90 and zero call center churn with its Calix One agentic AI offering.
Calix achieved a 90 Net Promoter Score as disclosed in regulatory filings.
Calix customers have reported Net Promoter Scores in the 70s, 80s, and 90s range, along with higher average revenue per user.
Calix One delivers agents and agentic workflows with Net Promoter Scores as high as 92.
CXPs use our platform, cloud and managed services to deliver better subscriber experiences as evidenced by best-in-class Net Promoter Scores SM , thereby allowing them to take market share.
Calix, named to Fortune 100 Best Companies to Work For, uses Net Promoter Score to measure customer outcomes.
CXPs use 32 Table of Contents our platform, cloud and managed services to deliver better subscriber experiences as evidenced by best-in-class Net Promoter Scores SM , thereby allowing them to take market share.
So how do you win that consumer and residential market, and the value we offer there is evidenced by all of our existing customers who can achieve NPS as high as 94, they can offer incremental services.
To stand in front of that crowd and celebrate NPS scores as high as 94 is a testament to the partnership and trust we have built with our customers and they with their subscribers and the communities they serve.
Calix Cloud allows our BXPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores℠. Our managed services continued to grow as 33 additional customers began deploying a managed service.
Calix Agentic Broadband Platform delivers atypically high Net Promoter Scores for customers.
Providers report improvement in Net Promoter Scores by implementing Calix's outdoor Wi-Fi and SmartLife managed service solutions.
Net Promoter Scores have doubled (increased 200%) for broadband service providers using Calix's outdoor Wi-Fi solutions.
Calix Cloud allows our BXPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores℠. Our managed services showed continued growth as 26 additional customers began deploying a managed service.
Calix's Sales Acceleration Program demonstrates significant enhancements in Net Promoter Scores among existing clients.
Calix Cloud allows our BXPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores℠. Our managed services showed continued growth as 20 additional customers began deploying a managed service.
Calix Cloud allows our BEPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores ℠ . Our managed services showed continued growth as 32 additional customers began deploying a managed service.
They actually have an NPS of 91 because everyone across the community, police, fire, ambulance, education, the football fields beyond just the consumer broadband type they think about Timbigbee as part of the community.
Calix Cloud allows our BEPs to benefit from the power of data-driven insights to drive best-in-class Net Promoter Scores℠. Our managed services showed continued growth as 23 additional customers began deploying a managed service.
Calix announced SmartTown Alliance to unite broadband providers and extend customer experience tracking beyond individual footprints using Net Promoter Score framework.
Calix enables broadband providers to achieve go-to-market excellence with 90+ Net Promoter Scores.
Calix gains consistent year-over-year acclaim with improving Net Promoter Scores across global broadband providers.
Calix enables broadband service providers to earn unmatched Net Promoter Scores through SmartBiz security capabilities.
Calix Cloud allows our BSPs to benefit from the power of data-driven insights to drive best-in-class net promoter scores. Our managed services showed continued growth as 20 additional customers began deploying a managed service.
Calix Cloud allows our BSPs to benefit from the power of data-driven insights to drive best-in-class net promoter scores. Our managed services showed continued growth as 20 additional customers began deploying a managed service.
Calix achieved record revenue and gross margin in Q3 2023, with Net Promoter Scores highlighted in stockholder letter.
It is easy to see why their net promoter score is 91. Hunter Communications shared their journey from serving businesses to serving the entire community by leveraging the end-to-end Calix platform and managed services such as Smart Home and Smart Bids.
Calix Cloud allows our BSPs to benefit from the power of data-driven insights to drive best-in-class net promoter scores. Our managed services showed continued growth as 18 additional customers began deploying a managed service.
Calix Inc achieved an outstanding Net Promoter Score of 91, reflecting strong member loyalty and community growth.
…next stage, which is broadband providers on top of a highly efficient network, need to differentiate with their subscribers, whether they're business subscribers, education, or consumers and build out a go-to market where they have a really high NPS.
…and SmartTown, expanding across 13 municipalities, 10 football stadiums, 9 high 1 schools and a college, which supports their enviable 91 Net Promoter Score (NPS), in markets where legacy incumbent NPS scores are often negative or single digit.
Calix Operations Cloud enables broadband service providers to reduce support calls and increase NPS through automated network outage resolution.
Calix customer reference mentions strengthening NPS to 91 through Calix SmartTown deployment.
Calix Cloud allows our BSPs to benefit from the power of data-driven insights to drive best-in-class net promoter scores. And our Managed Services showed strong growth as we added 41 new deployments in the first quarter of 2023.
Calix customers regularly generate market-leading Net Promoter Scores in the 50s, 60s, and 90s with Support Cloud.
Where the Calix BSP uses subscribers served and net promoter score, which enable them to drive a dramatically higher ROI. So, when these interest rates happen, it is irrelevant because they're ROI is way over the bar.
Calix Operations Cloud enables service providers to drive higher Net Promoter Scores through subscriber intelligence.
Calix introduced Business Insights Services featuring Net Promoter Score analysis to help service providers drive transformations.
Calix launched its Revenue EDGE Platform to help altnet ISPs boost NPS (in the 60s) and reduce OPEX.
Calix launched Revenue EDGE Platform in U.K. to enable alt-net providers to increase Net Promoter Scores and revenue.
Calix-partnered BSPs in a low-satisfaction industry achieve higher Net Promoter Scores.
ALLO right now has an NPS of 71. An NPS of 71 is cultish and in a love of it that's significantly higher than Apple even.
We are actually ending up helping our customers have very high net promoter scores, very low churn rates. And they’re building a very, very different model, which is actually sort of recession proof.
Calix Support Cloud named 2022 Customer Experience Product of the Year, driving Net Promoter Scores far above industry average.
BSP customers deploying our All Platform offerings have reported dramatic improvements in key metrics, including increased average revenue per user, lower subscriber churn, reduced truck rolls and increased net promoter scores, thanks to our Intelligent…
Calix Revenue EDGE Suites achieve subscriber adoption soaring 800% with stellar Net Promoter Scores of up to +90.
…offerings have reported dramatic improvements in key metrics, including increased average revenue per user, lower subscriber churn, reduced truck rolls and increased net promoter scores, thanks to our Intelligent Access Edge and Revenue Edge platforms.
…offerings have reported dramatic improvements in key metrics, including increased average revenue per user, lower subscriber churn, reduced truck rolls and increased net promoter scores, thanks to our Intelligent Access Edge and Revenue Edge platforms.
Well, they've now got an NPS of plus 44. They've seen a 25% increase in loyalty, and they're just one customer.
…CSP customers have reported dramatic increases in key metrics, including increased average revenue per user, lower subscriber churn, reduced truck rolls and increased net promoter scores, thanks to our Intelligent Access Edge and Revenue Edge platforms.
Retention disclosures (1)
Calix Marketing Cloud adds machine learning capabilities for behavioral analytics and subscriber churn reduction.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.



