Agora
agora.io ↗In their words
“Net expansion rate was 118% for the U.S. and international business and approximately 100% for the China business, excluding business impacted by regulatory changes.”
“Other base net expansion rate was above 130% for the US and international business, which remain strong and healthy and approximately 70% for the China business.”
“Net revenue retention (trailing 12 months constant currency (excluding Easemob)): 114% (Q3 2021) — “Our trailing 12 months constant currency dollar-based net expansion rate is 1.4% excluding Easemob”
Disclosed NPS over time
Every Net Promoter Score Agora has published, by date.
NPS disclosures (2)
Our Net Promoter Score, or NPS, was 64 in our most recent measurement period ended May 31, 2020, which likewise demonstrates a high level of customer satisfaction with our platform.
Our customer Net Promoter Score was 64 in May 2020, according to a customer survey conducted by us. 5 Our Market Opportunity Our market opportunity is large and growing.
Retention disclosures (47)
Agora achieved net customer retention improving from 94% to 104% alongside seven straight GAAP-profitable quarters and 18% revenue growth.
Agora reported 18% revenue growth in Q2 2026 with discussion of dollar-based net retention rate performance.
Agora reported dollar-based net retention rate of 104% in Q2 2026, up from 94% in Q2 2025.
Net revenue retention: 104% (Q2 2026) — “Dollar-Based Net Retention Rate for the quarter was 104%, compared to 94% in the second quarter of 2025.”
Net revenue retention: 99% (Q1 2026) — “Dollar-Based Net Retention Rate for the quarter was 99%, compared to 95% in the first quarter of 2025”
Agora's Q1 2026 revenue grew 13.5% YoY to $37.7M, with dollar-based net retention rate improving to 99% from 95%.
Net revenue retention (Shengwang): 89% (trailing 12-month ended Dec 31, 2025) — “Dollar-Based Net Retention Rate • Shengwang : 89% for the trailing 12-month period ended December 31, 2025.”
Net revenue retention (Agora): 109% (trailing 12-month ended Dec 31, 2025) — “Dollar-Based Net Retention Rate • Agora : 109% for the trailing 12-month period ended December 31, 2025.”
Net revenue retention (Shengwang): 90% (trailing 12-month ended September 30, 2025) — “Shengwang: 90% for the trailing 12-month period ended September 30, 2025”
Net revenue retention (Agora): 108% (trailing 12-month ended September 30, 2025) — “Agora: 108% for the trailing 12-month period ended September 30, 2025”
Net revenue retention (Shengwang): 87% (trailing 12-month ended June 30, 2025) — “Shengwang: 87% for the trailing 12-month period ended June 30, 2025”
Net revenue retention (Agora): 97% (trailing 12-month ended June 30, 2025) — “Agora: 97% for the trailing 12-month period ended June 30, 2025”
Net revenue retention (Shengwang): 85% (trailing 12-month ended March 31, 2025) — “Shengwang: 85% for the trailing 12-month period ended March 31, 2025”
Net revenue retention (Agora): 96% (trailing 12-month ended March 31, 2025) — “Agora: 96% for the trailing 12-month period ended March 31, 2025”
Net revenue retention (Shengwang): 79% (trailing 12-month ended December 31, 2024) — “Shengwang: 79% for the trailing 12-month period ended December 31, 2024”
Net revenue retention (Agora): 95% (trailing 12-month ended December 31, 2024) — “Agora: 95% for the trailing 12-month period ended December 31, 2024”
Net revenue retention (Agora): 94% (TTM Q3 2024) — “Dollar-Based Net Retention Rate Agora: 94% for the trailing 12-month period ended September 30, 2024.”
Net revenue retention (Shengwang): 79% (TTM Q2 2024) — “Shengwang: 79% for the trailing 12-month period ended June 30, 2024.”
Net revenue retention (Shengwang): 78% (TTM Q1 2024) — “Shengwang: 78% for the trailing 12-month period ended March 31, 2024.”
Net revenue retention (Agora): 92% (TTM Q1 2024) — “Dollar-Based Net Retention Rate Agora: 92% for the trailing 12-month period ended March 31, 2024.”
Net revenue retention (Shengwang): 82% (TTM FY2023) — “Shengwang: 82% for the trailing 12-month period ended December 31, 2023”
Net revenue retention (Agora): 93% (TTM FY2023) — “Dollar-Based Net Retention Rate Agora: 93% for the trailing 12-month period ended December 31, 2023.”
Net revenue retention (Shengwang): 89% (TTM ended September 30, 2023) — “Shengwang: 89% for the trailing 12-month period ended September 30, 2023 (excluding revenues from terminated businesses due to regulatory changes).”
Net revenue retention (Agora): 98% (TTM ended September 30, 2023) — “Dollar-Based Net Retention Rate Agora: 98% for the trailing 12-month period ended September 30, 2023.”
Net revenue retention (Shengwang): 91% (TTM ended June 30, 2023) — “Shengwang: 91% for the trailing 12-month period ended June 30, 2023 (excluding revenues from terminated businesses due to regulatory changes).”
Net revenue retention (Agora): 108% (TTM ended June 30, 2023) — “Dollar-Based Net Retention Rate Agora: 108% for the trailing 12-month period ended June 30, 2023.”
Net revenue retention (Shengwang): 92% (TTM ended March 31, 2023) — “Shengwang: 92% for the trailing 12-month period ended March 31, 2023 (excluding revenues from certain sector due to regulatory changes).”
Net revenue retention (Agora): 130% (TTM ended March 31, 2023) — “Dollar-Based Net Retention Rate Agora: 130% for the trailing 12-month period ended March 31, 2023.”
Net revenue retention (all customers): 106% (FY2022) — “our Constant Currency Dollar-Based Net Expansion Rate (excluding the impact of the acquisition of Easemob and regulation change in K12 academic tutoring sector in China), which was 163%, 100% and 106% for 2020, 2021 and 2022, respectively”
Net revenue retention (overall (excluding Easemob)): 81% (TTM ended December 31, 2022) — “Constant Currency Dollar-Based Net Expansion Rate (DBNER), excluding Easemob, was 81% for the trailing 12-month period ended December 31, 2022”
Net revenue retention (U.S. and international): 118% (FY2022) — “net expansion rate was 118% for the U.S. and international business and approximately 100% for the China business, excluding business impacted by regulatory changes.”
Net revenue retention (Overall (excluding Easemob)): 84% (TTM ended Sept 30, 2022) — “Constant Currency Dollar-Based Net Expansion Rate (DBNER), excluding Easemob, was 84% for the trailing 12-month period ended September 30, 2022”
Net revenue retention (U.S. and international): 130% (TTM Q3 2022) — “other base net expansion rate was above 130% for the US and international business, which remain strong and healthy and approximately 70% for the China business.”
Net revenue retention (US and International): 130% (TTM ended June 30, 2022) — “DNBER was above 130% for the US and International business, and approximately 80% for the China business”
Net revenue retention (Overall (excluding Easemob)): 95% (TTM ended March 31, 2022) — “Constant Currency Dollar-Based Net Expansion Rate, excluding Easemob, was 95% for the trailing 12-month period ended March 31, 2022”
Net revenue retention: 104% (2021) — “Constant Currency Dollar-Based Net Expansion Rate (excluding Easemob) was 104% for 2021”
Net revenue retention (Overall (excluding Easemob)): 104% (TTM ended Dec 31, 2021) — “Constant Currency Dollar-Based Net Expansion Rate, excluding Easemob, was 104% for the trailing 12-month period ended December 31, 2021”
Net revenue retention: 104% (Q3 2021) — “Constant Currency Dollar-Based Net Expansion Rate, excluding Easemob, was 104% for the trailing 12-month period ended September 30, 2021.”
Net revenue retention (trailing 12 months constant currency (excluding Easemob)): 114% (Q3 2021) — “Our trailing 12 months constant currency dollar-based net expansion rate is 1.4% excluding Easemob”
Net revenue retention: 110% (Q2 2021) — “Constant Currency Dollar-Based Net Expansion Rate, excluding Easemob, was 110% for the trailing 12-month period ended June 30, 2021.”
Net revenue retention: 131% (Q1 2021) — “Constant Currency Dollar-Based Net Expansion Rate, excluding Easemob, was 131% for the trailing 12-month period ended March 31, 2021.”
Net revenue retention: 179% (Q4 2020) — “Constant Currency Dollar-Based Net Expansion Rate was 179% for the trailing 12-month period ended December 31, 2020.”
Net revenue retention: 187.9% (Q3 2020) — “Constant Currency Dollar-Based Net Expansion Rate was 187.9% for the trailing 12-month period ended September 30, 2020”
Net revenue retention (trailing 12 months constant currency): 188% (Q3 2020) — “Our trailing 12 months constant currency dollar-based net expansion rate was 188% at the end of September”
Net revenue retention: 183.2% (Q2 2020) — “Constant Currency Dollar-Based Net Expansion Rate was 183.2% for the trailing 12-month period ended June 30, 2020”
Net revenue retention (trailing 12 months constant currency): 183% (Q2 2020) — “our constant-currency dollar-based net expansion rate was 183% for the trailing 12-month period”
Net revenue retention: 131% (2019) — “Constant Currency Dollar-Based Net Expansion Rate, which was 133% and 131% for 2018 and 2019, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.