ShoreTel Inc
In their words
“Annualized revenue churn for the three months ended June 30, 2017...was approximately 5%”
“Hosted revenue churn was 5.3 percent annualized in the fourth quarter of fiscal 2017”
“Hosted revenue churn was 5.1 percent annualized in the third quarter of fiscal 2017.”
Disclosed NPS over time
Every Net Promoter Score ShoreTel Inc has published, by date.
NPS disclosures (12)
We use industry-recognized Net Promoter Score SM customer loyalty metrics to help ensure that we are meeting our customers’ expectations. Through this process, we gain valuable insights into the existing and future requirements of our customers’…
net promoter score (a customer satisfaction measure used in various industries). For purposes of the Fiscal 2016 Bonus Plan, “non-GAAP operating margin percentage” excludes certain stock-based compensation expense, amortization of acquisition-based…
We use industry-recognized Net Promoter Score SM customer loyalty metrics to help ensure that we are meeting our customers’ expectations. Through this process, we gain valuable insights into the existing and future requirements of our customers’…
…net promoter score (a customer satisfaction measure used in various industries). For purposes of the Fiscal 2015 Bonus Plan, “free cash flow” is defined as cash flow from operations less capital expenditures.
We use industry-recognized Net Promoter Score SM customer loyalty metrics to help ensure that we are meeting our customers’ expectations. Through this process, we gain valuable insights into the existing and future requirements of our customers’…
…net promoter score (a customer satisfaction metric used in various industries).
We use industry-recognized Net Promoter® Score customer loyalty metrics to help ensure that we are meeting our customers' expectations. Through this process, we gain valuable insights into the existing and future requirements of our customers'…
For the six months ending December 31, 2013, ShoreTel once again earned a Net Promoter Score above the world class threshold. Business Outlook ShoreTel is providing the following outlook for its fiscal third quarter of 2014 ending March 31, 2014:…
…· We launched the ShoreTel 930D IP Phone, which is a feature-rich cordless DECT phone solution well suited for those needing a full telephony feature set along with in-building roaming capabilities. · We maintained our leading net promoter scores.
We also survey enterprise customers that use our technical support services and our knowledge base system users to ensure that high-quality support services are being provided, using industry-recognized Net Promoter Score customer loyalty metric.
ShoreTel is driven by customer satisfaction and boasts a net promoter score of over 60 for fiscal year 2012, well above our nearest competitor and the industry average.
We also survey enterprise customers that use our technical support services and our knowledge base system users to ensure that high-quality support services are being provided, using industry-recognized Net Promoter Score customer loyalty metric.
Retention disclosures (31)
Churn (hosted and related services): 5% (Q3 2017) — “annualized revenue churn for the three months ended June 30, 2017...was approximately 5%”
Churn (Hosted): 5.3% (Q4 FY2017) — “Hosted revenue churn was 5.3 percent annualized in the fourth quarter of fiscal 2017”
Churn (ShoreTel hosted): 5.1% (Q3 FY2017) — “Hosted revenue churn was 5.1 percent annualized in the third quarter of fiscal 2017.”
Churn (Cloud/Hosted): 4.6% (Q2 FY2017) — “Hosted revenue churn was 4.6 percent annualized in the second quarter of fiscal 2017”
Churn (Hosted/Cloud revenue): 4% (Q1 FY2017) — “Hosted revenue churn was 4.0 percent annualized in the first quarter of fiscal 2017”
Churn (Hosted and related services revenue): 6% (Q4 FY2016) — “Our annualized revenue churn for the three months ended June 30, 2016, 2015 and 2014 was approximately 6%, 4% and 5%, respectively.”
Churn (Hosted/Cloud): 5.8% (Q4 FY2016) — “Hosted revenue churn was 5.8 percent annualized in the fourth quarter of fiscal 2016.”
Churn (Hosted/Cloud): 4.7% (Q3 FY2016) — “Hosted revenue churn was 4.7 percent annualized in the third quarter of fiscal 2016.”
Churn (Hosted/Cloud services): 6.4% (Q2 FY2016) — “Hosted revenue churn was approximately 6.4 percent annualized in the second quarter of fiscal 2016”
Churn (Hosted): 5% (Q1 FY2016) — “Hosted revenue churn was approximately 5 percent annualized in the first quarter of fiscal 2016.”
Churn (hosted and related services): 4% (Q3 FY2015) — “Our annualized revenue churn for customers that have terminated services for the three months ended June 30, 2015...was approximately 4%”
Churn (Hosted): 4% (Q4 FY2015) — “Hosted revenue churn dropped to approximately 4 percent annualized in the fourth quarter of fiscal 2015.”
Churn (Hosted): 7.9% (Q3 FY2015) — “Hosted revenue churn was approximately 7.9 percent annualized in the third quarter of fiscal 2015.”
Churn (Hosted): 4.5% (Q2 FY2015) — “Revenue churn was approximately 4.5 percent annualized in the second quarter of fiscal 2015.”
Churn: 2% (Q1 2015) — “Revenue churn dropped to approximately 2 percent annualized in the first quarter of fiscal 2015”
Churn (Cloud): 2.3% (Q1 2015) — “Cloud Revenue Churn Rate Annualized 2.3%”
Churn (hosted and related services): 5% (Q3 2014) — “Our annualized revenue churn for customers that have terminated services for the three months ended June 30, 2014 was approximately 5% as compared to 3% for the three months ended June 30, 2013.”
Churn (Cloud): 4.9% (Q4 FY2014) — “Cloud Revenue Churn Rate Annualized 4.9%”
Churn: 5% (Q3 2014) — “Annualized revenue churn was approximately 5 percent for the third quarter of fiscal 2014”
Churn (Cloud): 0.4% (Q3 2014) — “Cloud Monthly Revenue Churn Rate 0.4%”
Churn (Cloud): 0.3% (Q2 FY2014) — “Cloud Monthly Revenue Churn Rate 0.3%”
Churn (hosted/cloud): 3.9% (Q2 FY2014) — “Annualized revenue churn remained slightly below 4 percent.”
Churn (hosted/cloud): 4% (Q1 FY2014) — “Annualized revenue churn remains low at approximately 4 percent.”
Churn (hosted): 3% (FY2013 (as of June 30, 2013)) — “annualized revenue churn for customers that have terminated services as of June 30, 2013 was approximately 3% as compared to 4% as of June 30, 2012”
Churn (cloud hosted): 0.3% (Q4 FY2013) — “Cloud Monthly Revenue Churn Rate 0.3%”
Churn (hosted/cloud): 3% (Q4 FY2013) — “Revenue churn on an annualized basis remains very low at 3 percent.”
Churn (Cloud): 0.3% (Q2 2013) — “Cloud Monthly Revenue Churn Rate 0.3%”
Churn (cloud): 0.3% (Q2 FY2013) — “Cloud Monthly Revenue Churn Rate 0.3%”
Churn (Cloud monthly revenue): 0.3% (Q3 2012) — “Cloud Monthly Revenue Churn Rate 0.3% 0.3% [three months ended September 30, 2012 and June 30, 2012]”
Churn (ShoreTel Sky hosted): 4% (Q2 FY2012) — “Our rate of customer terminations, or annualized customer churn was 4% for the quarter ended June 30, 2012.”
Churn (Cloud): 0.3% (Q2 2012 (monthly)) — “Cloud Monthly Revenue Churn Rate 0.3%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.