Fair Isaac Corporation
fico.com ↗In their words
“Platform NRR was 148%, while our non-platform NRR was 82%.”
“Platform NRR was 148%, while our non-platform NRR was 82%.”
“Platform NRR was 136%, while our non-platform NRR was 90%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (60)
Fair Isaac reports platform net retention reached 148%, alongside a 62% increase in platform annual recurring revenue.
FICO reports Q3 FY2026 with software dollar-based net retention rate of 109%.
Net revenue retention (Non-platform): 82% (Q3 2026) — “Platform NRR was 148%, while our non-platform NRR was 82%.”
Net revenue retention (Platform): 148% (Q3 2026) — “Platform NRR was 148%, while our non-platform NRR was 82%.”
FICO reported dollar-based net retention revenue of 136%, reflecting strong platform customer expansion.
Net revenue retention (Non-platform): 90% (Q2 2026) — “Platform NRR was 136%, while our non-platform NRR was 90%.”
Net revenue retention (Platform): 136% (Q2 2026) — “Platform NRR was 136%, while our non-platform NRR was 90%.”
Net revenue retention (Software): 109% (Q2 2026 (March 31, 2026)) — “The total Software Dollar-Based Net Retention Rate was 109% on March 31, 2026, with platform software at 136%”
Net revenue retention (non-platform): 91% (Q1 2026) — “non-platform NRR was 91%”
Net revenue retention (platform): 122% (Q1 2026) — “platform NRR was 122%, while our non-platform NRR was 91%”
Net revenue retention (Software): 103% (Q1 2026 (December 31, 2025)) — “The total Software Dollar-Based Net Retention Rate was 103% on December 31, 2025, with platform software at 122%”
Net revenue retention (non-platform): 97% (Q3 2025) — “non-platform was 97%”
Net revenue retention (platform): 115% (Q3 2025) — “platform NRR was 115%, while our non-platform was 97%”
Net revenue retention (Software): 103% (Q3 FY2025) — “The total Software Dollar-Based Net Retention Rate was 103% on June 30, 2025, with platform software at 115% and non-platform software at 97%”
Net revenue retention (non-platform): 96% (Q2 2025) — “non-platform NRR was 96%”
Net revenue retention (platform): 110% (Q2 2025) — “platform NRR at 110% and non-platform at 96%”
Net revenue retention (Software): 102% (Q2 FY2025) — “The total Software Dollar-Based Net Retention Rate was 102% on March 31, 2025, with platform software at 110% and non-platform software at 96%”
Net revenue retention (non-platform): 100% (Q1 2025) — “non-platform NRR was 100%”
Net revenue retention (platform): 112% (Q1 2025) — “Platform NRR was 112% while our non-platform NRR was 100%”
Net revenue retention (Software): 105% (Q1 FY2025) — “The Software Dollar-Based Net Retention Rate was 105% on December 31, 2024, with platform software at 112% and non-platform software at 100%”
Net revenue retention (non-platform): 99% (Q4 2024) — “non-platform NRR was 99%”
Net revenue retention (platform): 123% (Q4 2024) — “Platform NRR at 123% and non-platform at 99%”
Net revenue retention (Software): 106% (Q4 FY24) — “Software Dollar-Based Net Retention Rate was 106% on September 30, 2024, with platform software at 123% and non-platform software at 99%.”
Net revenue retention (non-platform): 101% (Q3 2024) — “non platform NRR was 101%”
Net revenue retention (platform): 124% (Q3 2024) — “Platform NRR was 124% while our non platform NRR was 101%”
Net revenue retention (Software): 108% (Q3 2024) — “Dollar-Based Net Retention Rate for our Software segment was 108% as of June 30, 2024.”
Net revenue retention (non-platform): 106% (Q2 2024) — “nonplatform NRR was 106%”
Net revenue retention (platform): 126% (Q2 2024) — “Platform NRR was 126%, while our nonplatform NRR was 106%”
Net revenue retention (Software): 112% (Q2 2024) — “Dollar-Based Net Retention Rate for our Software segment was 112% as of March 31, 2024.”
A Forrester Consulting study found that FICO Platform customers noted improved customer retention.
Net revenue retention (Nonplatform): 108% (Q1 2024) — “nonplatform NRR was 108% versus 103% in the prior year”
Net revenue retention (Platform): 136% (Q1 2024) — “Platform NRR was 136% versus 130% in the prior year”
Net revenue retention (Software segment): 114% (Q4 2023 (quarter ended December 31, 2023)) — “Dollar-Based Net Retention Rate for our Software segment was 114% during the quarter ended December 31, 2023”
Net revenue retention (Nonplatform): 111% (Q4 2023) — “non-platform NRR was 111% versus 101% in the prior year”
Net revenue retention (Platform software): 145% (Q4 2023) — “with platform software at 145% and non-platform software at 111%”
Net revenue retention (Software segment): 120% (Q4 FY2023 (Sept 30, 2023)) — “Dollar-Based Net Retention Rate for our Software segment during the fourth quarter of fiscal 2023 was 120%.”
Net revenue retention (Nonplatform): 109% (Q3 2023) — “Legacy off-platform NRR was 109% as volumes grew in many of our customers.”
Net revenue retention (Platform software): 142% (Q3 2023) — “with platform software at 142% and non-platform software at 109%”
Net revenue retention (Software): 117% (Q3 FY2023) — “Dollar-Based Net Retention Rate for our Software segment was 117% during the quarter ended June 30, 2023.”
Net revenue retention (Nonplatform): 105% (Q2 2023) — “Legacy platform NRR was 105% as volumes grew in many of our customers.”
Net revenue retention (Platform software): 146% (Q2 2023) — “with platform software at 146% and non-platform software at 105%”
Net revenue retention (Software): 114% (Q2 FY2023) — “Dollar-Based Net Retention Rate for our Software segment was 114% during the quarter ended March 31, 2023.”
Net revenue retention (Platform software): 130% (Q1 2023) — “with platform software at 130% and non-platform software at 103%”
Net revenue retention (Software): 110% (Q4 FY2022 (Dec 31, 2022)) — “Dollar-Based Net Retention Rate for our Software segment was 110% during the quarter ended December 31, 2022”
Net revenue retention (Non-platform software): 100% (Q4 FY2022) — “non-platform software at 100%”
Net revenue retention (Platform software): 128% (Q4 FY2022) — “platform software at 128%”
Net revenue retention (Software): 107% (Q4 FY2022) — “Dollar-Based Net Retention Rate for our Software segment during the fourth quarter of fiscal 2022 was 107%, excluding divestitures”
Net revenue retention (Non-platform solutions): 101% (Q3 FY2022) — “non-platform solutions at 101%”
Net revenue retention (Platform solutions): 135% (Q3 FY2022) — “platform solutions at 135%”
Net revenue retention (Software segment): 108% (Q2 2022) — “Dollar-Based Net Retention Rate for our Software segment was 108% during the quarter ended June 30, 2022, excluding divestitures”
Net revenue retention (Nonplatform): 103% (Q2 2022) — “non-platform net retention rate of 103% this quarter”
Net revenue retention (Software - platform): 141% (Q2 2022) — “platform solutions at 141% and non-platform solutions at 103%”
Net revenue retention (Software segment): 110% (Q1 2022) — “Dollar-Based Net Retention Rate for our Software segment was 110% during the quarter ended March 31, 2022, excluding divestitures”
Net revenue retention (Non-platform solutions): 102% (Q1 FY2022) — “non-platform solutions at 102%”
Net revenue retention (Platform solutions): 143% (Q1 FY2022) — “platform solutions at 143%”
Net revenue retention (Software segment): 109% (Q4 2021) — “Dollar-Based Net Retention Rate for our Software segment during the quarter ended December 31, 2021 was 109%, excluding divestitures”
Net revenue retention (Non-Platform): 100% (Q4 2021) — “our non-platform customers' software usage tends to be mature and relatively stable with retention hovering around 100%”
Net revenue retention (Platform): 143% (Q4 2021) — “The dollar-based net retention rate for platform was 143% in the fourth quarter, up from 116% in the prior year”
Net revenue retention (Software segment): 106% (Q4 FY2021) — “Dollar-Based Net Retention Rate for our Software segment during the fourth quarter of fiscal 2021 was 106%, excluding divestitures.”
FICO Platform continues strong customer momentum and emphasizes customer retention optimization.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.