DocuSign
docusign.com ↗In their words
“Dollar net retention or DNR, from our direct customers was 103% on a rounded basis, up modestly from last quarter”
“Dollar net retention or DNR with our direct customers was over 102%, a greater than 1 percentage point improvement versus Q1 of fiscal 2026”
“Our dollar net retention rate, or DNR, was 102% in Q4, up from 101% in the prior year”
Disclosed NPS over time
Every Net Promoter Score DocuSign has published, by date.
NPS disclosures (11)
DocuSign noted for strong brand recognition and high net promoter scores in SWOT analysis.
DocuSign’s ability to simplify and streamline workflows has contributed to our high net promoter score (“NPS”), as customers appreciate the time and cost savings they experience while using our products.
We have a very high NPS score with customers in terms of delighting them. It’s easy to use.
DocuSign reported Net Promoter Score of 71, a measure of customer loyalty and growth sustainability.
…we've built, very sticky because the ROI is so high for companies and so important that they have a great customer experience, which is why we get such a high net promoter score because our customers' customers like using DocuSign with our customers.
These experiences tend to have a meaningful impact on people’s lives, which is reflected by our strong Net Promoter Score of 66 as of June 2018.
These experiences tend to have a meaningful impact on people’s lives, which is reflected by our strong Net Promoter Score of 63 as of October 2017.
These experiences tend to have a meaningful impact on people’s lives, which is reflected by our strong Net Promoter Score of 63 as of October 2017.
These experiences tend to have a meaningful impact on people’s lives, which is reflected by our strong Net Promoter Score of 63 as of October 2017.
strong Net Promoter Score of 63 as of October 2017
These experiences tend to have a meaningful impact on people’s lives, which is reflected by our strong Net Promoter Score of 63 as of October 2017.
Retention disclosures (34)
DocuSign stock soared 50.8% in 3 months; dollar net retention among direct customers improved to 103%.
DocuSign reported dollar net retention of around 103% with customers spending over $300,000 annually increasing 14% in Q2 2027.
Docusign's net retention rates are rebounding, underpinning the company's financial performance and cash flow generation.
Net revenue retention (direct customers): 103% (Q2 2027) — “Dollar net retention or DNR, from our direct customers was 103% on a rounded basis, up modestly from last quarter”
DocuSign's net revenue retention is just over 102%, indicating minimal expansion in existing customer accounts.
Net revenue retention (direct customers): 102% (Q1 2027) — “Dollar net retention or DNR with our direct customers was over 102%, a greater than 1 percentage point improvement versus Q1 of fiscal 2026”
Net revenue retention: 102% (Q4 2026) — “Our dollar net retention rate, or DNR, was 102% in Q4, up from 101% in the prior year”
DocuSign's net revenue retention metric climbed to 102% in the second quarter of fiscal 2026, signaling heightened customer retention.
DocuSign explores AI partnership with Socure's identity solutions to boost customer retention and loyalty.
DocuSign reported a dollar net retention rate of 102%, indicating strong customer retention and expansion in its earnings call.
Net revenue retention: 102% (Q2 2026) — “Dollar net retention rate rose to 102% in Q2 from 101% in Q1 and increased year over year from 99% in 2025”
Net revenue retention: 101% (Q4 2025) — “Dollar net retention rate once again improved, rising to 101%, an increase of more than two percentage points from Q4 of fiscal 2024 and the highest level in six quarters.”
Net revenue retention: 100% (Q3 2025) — “Dollar net retention increased to 100% in Q3, up from its low of 98% in Q4 fiscal 2024.”
Net revenue retention: 99% (Q1 2025) — “Our dollar net retention rate improved to 99% in Q1 from 98% in Q4. This is the first sequential quarter-on-quarter improvement in several years.”
Net revenue retention: 98% (Q4 2024) — “Dollar net retention trended downward in Q4 to 98%”
DocuSign reported dollar net retention of 102% for the second fiscal quarter.
Net revenue retention: 102% (Q2 2024) — “Dollar net retention was 102% for the quarter.”
Net revenue retention: 105% (Q1 2024) — “Dollar net retention was 105% for the quarter.”
Net revenue retention: 112% (Q2 2023) — “quarter, which was slightly below the low end of our 112% to 119% historic range.”
Net revenue retention: 119% (Q4 2022) — “We continue to see strong net dollar retention of 119% in Q4, which is at the high end of our historical range.”
DocuSign reported a net dollar retention rate of 124% as of November, indicating customers are paying 24% more than the prior year.
Net revenue retention: 121% (Q3 2022) — “I would focus you looking at the net retention, the 121% number. Our historical range is 114% to 119%.”
Net revenue retention: 124% (Q2 2022) — “If you look at the 124% on the net retention, whatever gaps are having there were more than making up with, dramatically so, with the upsell and the growth.”
Net revenue retention: 125% (Q1 2022) — “Continued expansions and upsells led to a strong dollar net retention rate of 125% for Q1.”
Net revenue retention: 122% (Q3 2021) — “customers expanded their use of DocuSign at the highest levels we've seen to date yielding a net revenue retention rate of 122%”
Net revenue retention: 120% (Q2 2021) — “Strong eSignature expansions and upsells into our existing customer base led to a record dollar net retention rate of 120%”
Net revenue retention: 119% (Q1 2021) — “Your dollar net retention rate is now 119%, which is at the high-end of your targeted 112% to 119%”
Net revenue retention: 117% (Q4 2020) — “our dollar net retention rate came in at 117%”
Net revenue retention: 117% (Q3 2020) — “We also saw a solid uptick in our dollar net retention rate to 117%”
Net revenue retention: 113% (Q2 2020) — “Expansion of eSignature volume and use cases was evident in our net dollar retention rate of 113%”
Net revenue retention: 112% (Q4 2019) — “Net dollar retention was 112% in Q4 and remain within our historical range of 112% to 119%”
Net revenue retention: 115% (Q2 2019) — “net dollar retention of 115% in the quarter”
Net revenue retention: 114% (Q1 2019) — “net dollar retention of approximately 114% in the fiscal quarter”
Net revenue retention (enterprise and commercial customers): 115% (FY2017 (ended Jan 31, 2017)) — “Our dollar-based net retention rate was at or above 115% at each of January 31, 2016 and 2017.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.