ZoomInfo Technologies Inc.
zoominfo.com ↗In their words
“Our upmarket net retention in period is still at 100%. So, you know, we're really focused on the path to getting that to 105%”
“In-period net revenue retention for upmarket customers is again over 100% as we further entrench ZoomInfo as a mission-critical piece of the way scaled businesses go to market.”
“Our expectations for net revenue retention are closer to 90% or even in the high 80% through the end of the year”
NPS disclosures (10)
This has resulted in record levels of NPS scores these last two quarters, with enterprise NPS up more than six points year-over-year in Q1.
This has resulted in record levels of NPS scores these last two quarters, with enterprise NPS up more than six points year-over-year in Q1.
Those investments resulted in a 23% year-over-year increase in our net promoter score, while NPS attributed to our data asset disproportionately increased by more than 50%.
Those investments resulted in a 23% year-over-year increase in our net promoter score, while NPS attributed to our data asset disproportionately increased by more than 50%.
In course, our NPS score was up 20-plus points on our core SalesOS platform. It’s up 7 points year-over-year and product engagement is also up meaningfully.
In course, our NPS score was up 20-plus points on our core SalesOS platform. It’s up 7 points year-over-year and product engagement is also up meaningfully.
This focus has driven our NPS up 6 percentage points since the beginning of the year. In June, we adjusted staffing levels at the company, further streamlining the organization to operate and execute more efficiently.
This focus has driven our NPS up 6 percentage points since the beginning of the year. In June, we adjusted staffing levels at the company, further streamlining the organization to operate and execute more efficiently.
Across our user facing applications, we also experienced increasing rates of adoption throughout the quarter, culminating with January delivering record high engagement rates on our core platform as measured by daily active users over monthly active…
…with January delivering record high engagement rates on our core platform as measured by daily active users over monthly active users as well as significant increases in usage of additional functionality and a record high NPS score in January.
Retention disclosures (46)
ZoomInfo Technologies' bullish story could falter if net revenue retention remains around 89% amid AI-driven competitive pressure.
ZoomInfo faces headwinds if net revenue retention weakens or AI-driven alternatives pressure contract values.
ZoomInfo reported a net revenue retention rate of 90% in an SEC 8-K filing.
ZoomInfo Technologies executives touted improving net revenue retention, 20%-plus operations growth, and AI product momentum.
ZoomInfo disclosed customer retention challenges in its downmarket segment in class action filings.
ZoomInfo reported a net revenue retention rate of 89% in Q2 2026.
ZoomInfo reported Q2 2026 net revenue retention of 89%, down 1 percentage point from 90% in prior quarters, with downmarket ACV declining 12% YoY.
Net revenue retention: 89% (June 30, 2026 and 2025) — “Our net revenue retention rate was 89% as of June 30, 2026 and 2025”
ZoomInfo's net revenue retention has remained flat at 90% for three consecutive quarters.
ZoomInfo Technologies Q3 2025 results highlight net revenue retention at 90% with upmarket momentum.
Shareholder lawsuit claims ZoomInfo Technologies promised improving net revenue retention trajectory above 100% but delivered insufficient retention trends.
ZoomInfo's customer retention declined as customers rejected ZoomInfo's AI products, according to fraud allegations.
ZoomInfo faces litigation alleging it misled investors about slowing seat-based demand and net revenue retention projections.
ZoomInfo Technologies reported net revenue retention of 90%, the highest level since Q2 2023.
ZoomInfo reported net revenue retention climbing to 90%, the highest since Q2 2023, and a return to Rule of 40.
ZoomInfo's net revenue retention slipped to 90% last quarter as the company faced revenue growth challenges.
ZoomInfo Tech reported a net revenue retention rate of 90% in Q1 2026, with upmarket clients representing 75% of total ACV and growing 5% year-over-year.
Mizuho downgrade cites concerns about ZoomInfo's net revenue retention facing pressure from seat attrition.
ZoomInfo Technologies reported net revenue retention of 90% in Q1 2026, maintaining strong operational performance.
Net revenue retention: 90% (FY2025) — “As of December 31, 2025, the Company's net revenue retention rate was 90%.”
Net revenue retention (upmarket): 100% (Q4 2025) — “our upmarket net retention in period is still at 100%. So, you know, we're really focused on the path to getting that to 105%”
ZoomInfo faces customer retention challenges with lower customer counts compared to the previous quarter.
Net revenue retention (upmarket): 100% (Q3 2025) — “In-period net revenue retention for upmarket customers is again over 100% as we further entrench ZoomInfo as a mission-critical piece of the way scaled businesses go to market.”
Net revenue retention: 90% (September 30, 2025) — “Our net revenue retention rate was 90% and 85% as of September 30, 2025 and 2024, respectively.”
Net revenue retention: 89% (H1 FY2025) — “net revenue retention rate was 89% and 85% as of June 30, 2025 and 2024, respectively”
Net revenue retention: 87% (FY2024) — “Our net annual retention rate was 87% and 87% as of December 31, 2024 and 2023”
ZoomInfo faces potential deterioration in customer retention rates due to continued economic headwinds affecting SMB customers.
Net revenue retention (operations and data as a service): 117% (Q2 2024) — “Operations and data as a service offerings...are also delivering results, up 23% year-over-year and demonstrating strong 117% net retention rate”
Net revenue retention: 85% (Q1 2024) — “Our net revenue retention rate was 85% as of March 31, 2024.”
Net revenue retention: 87% (FY2023) — “As of December 31, 2023, the company's net revenue retention rate was 87%.”
Net revenue retention: 90% (Q2 2023) — “our expectations for net revenue retention are closer to 90% or even in the high 80% through the end of the year”
Net revenue retention: 104% (FY2022) — “The company's annual net revenue retention rate for 2022 was 104%.”
Gross revenue retention: 90% (FY2022) — “Customers continue to renew as our gross retention rate remained in the 90s”
Gross revenue retention: 90% (Q3 2022) — “gross retention continues to be really strong, over 90%. So we still have customers that are renewing”
ZoomInfo reports record customer retention with 116% annual net revenue retention rate for full-year 2021.
Net revenue retention: 116% (FY2021) — “The company's annual net revenue retention rate for 2021 was 116%, as compared to 108% for 2020.”
ZoomInfo publishes 'The Modern Sales Playbook' covering customer retention strategies.
ZoomInfo stock rises as earnings top expectations, driven by better customer retention and record new business.
Net revenue retention: 108% (FY2020) — “The company's annual net revenue retention rate for 2020 was 108%.”
Net revenue retention (small business customers (<100 employees)): 87% (FY2019) — “net annual retention rate for small business customers, defined as having fewer than 100 employees, was 87% in 2019”
Net revenue retention (enterprise customers (1,000+ employees)): 127% (2019) — “net annual retention rate for enterprise customers, defined as having 1,000 or more employees, of 127% in 2019, an increase from 125% in 2018”
Net revenue retention (mid-market customers (100-999 employees)): 112% (2019) — “net annual retention rate for mid-market customers, defined as having 100 to 999 employees, was 112% in 2019, as compared to 105% in 2018”
Net revenue retention (SMB customers (<100 employees)): 87% (2019) — “net annual retention rate for SMB customers, defined as having fewer than 100 employees, was 87% in 2019, as compared to 78% in 2018”
Net revenue retention (mid-market customers (100-1,000 employees)): 112% (2019) — “net annual retention rate for mid-market customers, defined as having 100 to 1,000 employees, was 112% in 2019, as compared to 105% in 2018”
Net revenue retention (enterprise customers (>1,000 employees)): 127% (2019) — “net annual retention rate for enterprise customers, defined as having over 1,000 employees, of 127% in 2019, an increase from 125% in 2018”
Net revenue retention: 109% (2019) — “Our net annual retention rate was 102% and 109% in 2018 and 2019, respectively.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.