New Relic, Inc.
newrelic.com ↗In their words
“Our NRR remained relatively flat year-over-year at 116% for the period ended December 31, 2021 compared to 115% for the period ended December 31, 2020.”
“Our annualized dollar-based net expansion rate decreased to 98.7% for the three-month period ended March 31, 2021 from 115.7% for the three-month period ended March 31, 2020”
“Annualized dollar-based net expansion rate decreased to 107.6% for the three-month period ended December 31, 2020 from 109.1% for the three-month period ended December 31, 2019”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (63)
New Relic's partner business leadership focuses on growing net revenue retention through a loyal partner network.
Net revenue retention: 114% (Q3 2023) — “Our NRR decreased year-over-year to 114% for the period ended September 30, 2023, compared to 119% for the period ended September 30, 2022”
Net revenue retention: 116% (Q2 2023) — “Our NRR decreased year-over-year to 116% for the period ended June 30, 2023, compared to 120% for the period ended June 30, 2022”
Net revenue retention: 118% (Q4 2022) — “Our NRR increased year-over-year to 118% for the period ended December 31, 2022, compared to 116% for the period ended December 31, 2021”
Net revenue retention: 120% (Q2 2022) — “Our NRR increased year-over-year to 120% for the period ended June 30, 2022, compared to 111% for the period ended June 30, 2021.”
Net revenue retention: 119% (Q4 2022) — “Net Revenue Retention Rate (NRR) 119% for Q4 2022, up from 116% in Q3 2022”
Net revenue retention: 116% (Q4 2021) — “Our NRR remained relatively flat year-over-year at 116% for the period ended December 31, 2021 compared to 115% for the period ended December 31, 2020.”
Net revenue retention: 112% (Q3 2021) — “Our NRR decreased to 112% for the period ended September 30, 2021 from 119% for the period ended September 30, 2020 and increased from 111% for the period ended June 30, 2021.”
Net revenue retention: 111% (Q2 2021) — “Net Revenue Retention Rate (NRR) 122% 119% 115% 112% 111% (Q2 2021)”
Net revenue retention: 98.7% (Q1 FY2021 (March 31, 2021)) — “Our annualized dollar-based net expansion rate decreased to 98.7% for the three-month period ended March 31, 2021 from 115.7% for the three-month period ended March 31, 2020”
Net revenue retention: 99% (Q4 2021) — “Dollar-Based Net Expansion Rate 99% as of Q4 2021 compared to 108% in Q3 2021”
Net revenue retention: 107.6% (three-month period ended December 31, 2020) — “annualized dollar-based net expansion rate decreased to 107.6% for the three-month period ended December 31, 2020 from 109.1% for the three-month period ended December 31, 2019”
Net revenue retention: 108% (Q3 2021) — “Dollar-Based Net Expansion Rate 108% as of Q3 2021”
Net revenue retention: 97.8% (Q3 2020 (ended September 30, 2020)) — “annualized dollar-based net expansion rate decreased to 97.8% for the three-month period ended September 30, 2020 from 112.3%”
Net revenue retention: 98% (Q2 FY2021) — “Dollar-Based Net Expansion Rate 98% as of June 30, 2021, compared to 100% as of March 31, 2021.”
Net revenue retention: 100.4% (Q2 2020 (ended June 30, 2020)) — “annualized dollar-based net expansion rate decreased to 100.4% for the three-month period ended June 30, 2020 from 109.2%”
Net revenue retention: 100% (Q2 2021) — “Dollar-Based Net Expansion Rate 109% 112% 109% 116% 100%”
Net revenue retention: 115.9% (Q1 2020) — “annualized dollar-based net expansion rate decreased to 115.9% for the three-month period ended March 31, 2020 from 130.9% for the three month period ended March 31, 2019”
Net revenue retention: 116% (Q4 FY2020) — “Dollar-Based Net Expansion Rate for the fourth quarter of fiscal 2020 of 116%, compared to 131% as of the fourth quarter of fiscal 2019.”
New Relic appoints Chief Customer Officer to drive customer success and retention strategy.
Net revenue retention: 109.2% (Q4 2019 (ended December 31, 2019)) — “annualized dollar-based net expansion rate declined to 109.2% for the three-month period ended December 31, 2019 from 122.1%”
Net revenue retention: 109% (Q3 FY2020) — “Dollar-Based Net Expansion Rate for the third quarter of fiscal 2020 of 109%”
Net revenue retention: 112.4% (Q3 2019 (three-month period ended September 30, 2019)) — “Our annualized dollar-based net expansion rate declined to 112.4% for the three-month period ended September 30, 2019 from 123.7% for the three-month period ended September 30, 2018”
Net revenue retention: 112% (Q2 FY2020) — “Dollar-Based Net Expansion Rate for the second quarter of fiscal 2020 of 112%”
Net revenue retention: 109.3% (Q2 2019 (three-month period ended June 30, 2019)) — “Our annualized dollar-based net expansion rate declined to 109.3% for the three-month period ended June 30, 2019 from 118.4% for the three month period ended June 30, 2018.”
Net revenue retention: 109% (Q1 FY2020) — “Dollar-Based Net Expansion Rate for the first quarter of fiscal 2020 of 109%”
Net revenue retention: 130.9% (Q1 2019) — “Our annualized dollar-based net expansion rate declined to 130.9% for the three-month period ended March 31, 2019 from 141.2% for the three month period ended March 31, 2018.”
Net revenue retention: 131% (Q4 FY2019) — “Dollar-Based Net Expansion Rate for the fourth quarter of fiscal 2019 of 131%”
Net revenue retention: 122.1% (Q4 2018 (three-month period ended December 31, 2018)) — “Our annualized dollar-based net expansion rate declined to 122.1% for the three-month period ended December 31, 2018 from 125.2% for the three month period ended December 31, 2017.”
Net revenue retention: 122% (Q3 FY2019) — “Dollar-Based Net Expansion Rate for the third quarter of fiscal 2019 of 122%”
Net revenue retention: 123.7% (Q3 2018) — “Our annualized dollar-based net expansion rate increased to 123.7% for the three-month period ended September 30, 2018 from 122.9% for the three month period ended September 31, 2017”
Net revenue retention: 124% (Q2 fiscal 2019) — “Dollar-Based Net Expansion Rate for the second quarter of fiscal 2019 of 124%, compared to 123% as of the second quarter of fiscal 2018.”
Net revenue retention: 118.4% (Q2 2018) — “Our annualized dollar-based net expansion rate increased to 118.4% for the three-month period ended June 30, 2018 from 112.5% for the three-month period ended June 30, 2017”
Net revenue retention: 118% (Q1 fiscal 2019) — “Dollar-Based Net Expansion Rate for the first quarter of fiscal 2019 of 118%, compared to 113% as of the first quarter of fiscal 2018.”
Net revenue retention: 141.2% (Q3 FY2018 (Mar 31, 2018)) — “Annualized Dollar-Based Net Expansion Rate 141.2 % 125.2 % 122.9 % 112.5 %; increased to 141.2% for the three-month period ending March 31, 2018 from 132.9% for the three-month period ending March 31, 2017.”
Net revenue retention: 141% (Q4 FY2018) — “Dollar-Based Net Expansion Rate for the fourth quarter of fiscal 2018 of 141%”
Net revenue retention: 125.2% (Q4 2017) — “Our annualized dollar-based net expansion rate increased to 125.2% for the three-month period ended December 31, 2017 from 124.6% for the three-month period ended December 31, 2016”
Net revenue retention: 125% (Q3 fiscal 2018) — “Dollar-Based Net Expansion Rate for the third quarter of fiscal 2018 of 125%, in-line with the third quarter of fiscal 2017.”
Net revenue retention: 122.9% (Q3 2017) — “Our annualized dollar-based net expansion rate increased to 122.9% for the three-month period ended September 30, 2017 from 116.3% for the three-month period ended September 30, 2016.”
Net revenue retention: 123% (Q2 FY2018) — “Dollar-Based Net Expansion Rate for the second quarter of fiscal 2018 of 123%”
Net revenue retention: 112.5% (Q2 2017) — “Our annualized dollar-based net expansion rate declined to 112.5% for the three-month period ended June 30, 2017 from 118.2% for the three-month period ended June 30, 2016.”
Net revenue retention: 113% (Q1 FY2018) — “Dollar-Based Net Expansion Rate for the first quarter of fiscal 2018 of 113%”
Net revenue retention: 132.9% (Q4 FY2017) — “Our annualized dollar-based net expansion rate declined to 132.9% for the three-month period ending March 31, 2017 from 139.7% for the three-month period ending March 31, 2016.”
Net revenue retention: 133% (Q4 FY2017) — “Dollar-Based Net Expansion Rate of 133% for the fourth quarter”
Net revenue retention: 130% (Q4 FY2017) — “our dollar-based net expansion rate of over 130% in the fourth quarter”
Net revenue retention: 124.6% (Q4 2016) — “Our annualized dollar-based net expansion rate declined to 124.6% for the three-month period ending December 31, 2016 from 128.7% for the three-month period ending December 31, 2015.”
Net revenue retention: 125% (Q3 FY2017) — “Dollar-Based Net Expansion Rate for the third quarter of fiscal 2017 of 125%”
Net revenue retention: 116.3% (Q3 2016) — “Our annualized dollar-based net expansion rate declined to 116.3% for the three-month period ending September 30, 2016 from 121.3% for the three-month period ending September 30, 2015.”
Net revenue retention: 116% (Q2 FY2017) — “Dollar-Based Net Expansion Rate for the second quarter of fiscal 2017 of 116%.”
Net revenue retention: 118.2% (Q2 2016) — “Our annualized dollar-based net expansion rate declined to 118.2% for the three-month period ending June 30, 2016 from 129.6% for the three-month period ending June 30, 2015.”
Net revenue retention: 118% (Q1 FY2017) — “Dollar-Based Net Expansion Rate for the first quarter of fiscal 2017 of 118%.”
Net revenue retention: 139.7% (Q4 FY2016) — “Our annualized dollar-based net expansion rate increased to 139.7% for the three-month period ending March 31, 2016 from 130.3% for the three-month period ending March 31, 2015.”
Net revenue retention: 140% (Q4 FY2016) — “Dollar-Based Net Expansion Rate of 140% for the fourth quarter”
Net revenue retention: 129% (Q3 FY2016) — “Dollar-Based Net Expansion Rate for the quarter ended December 31, 2015 was 129%.”
Net revenue retention: 128.7% (Q4 2015) — “Our annualized dollar-based net expansion rate declined modestly to 128.7% for the three-month period ending December 31, 2015 from 131.7% for the three-month period ending December 31, 2014.”
Net revenue retention: 121.3% (Q3 2015) — “Our annualized dollar-based net expansion rate for the three months ended September 30, 2015 was 121.3%.”
Net revenue retention: 121% (Q2 FY2016 (ended September 30, 2015)) — “Dollar-Based Net Expansion Rate for the quarter ended September 30, 2015 was 121%.”
Net revenue retention: 129.6% (Q2 2015) — “Our annualized dollar-based net expansion rate for the three months ended June 30, 2015 was 129.6%.”
Net revenue retention: 130.3% (Q1 FY2015) — “Annualized Dollar-Based Net Expansion Rate for Mar. 31, 2015: 130.3%”
Net revenue retention: 130% (Q4 FY2015 (ended March 31, 2015)) — “Dollar-Based Net Expansion Rate for the quarter ended March 31, 2015 of 130%.”
Net revenue retention: 131.7% (Q4 2014) — “Our annualized dollar-based net expansion rate for the three months ended December 31, 2014 was 131.7%.”
Net revenue retention: 132% (Q3 FY2015 (ended December 31, 2014)) — “Dollar-Based Net Expansion Rate for the quarter ended December 31, 2014 of 132%.”
Net revenue retention: 115% (Q2 FY2014 (Sep 30, 2014)) — “Annualized dollar-based net expansion rate 115.0% as of Sep. 30, 2014”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.