Consensus Cloud Solutions
ccsi.com ↗In their words
“Our NRR continued its upward climb this quarter by more than 1%, reaching 103.1%, up from 102% in Q1”
“Our Net Revenue Retention rate exceeded 102% this quarter, a 76 basis point improvement over Q4 of 2025”
“Our corporate revenue retention rate stands at 101.3%, continuing our trend of operating well above the 100% target”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (57)
Consensus Cloud's trailing twelve-month net revenue retention reached 103.1%, up around 110 basis points.
Churn (Consolidated): 4.55% (Q2 2026) — “Monthly Churn % Consolidated 4.55 % 3.78 %”
Churn (SoHo): 4.69% (Q2 2026) — “SoHo monthly account churn (4) 4.69 %”
Churn (Corporate): 3.16% (Q2 2026) — “Corporate monthly account churn (4) 3.16 %”
Net revenue retention (Corporate): 103.1% (Q2 2026) — “our NRR continued its upward climb this quarter by more than 1%, reaching 103.1%, up from 102% in Q1”
Consensus Cloud Solutions reported trailing-12-month net revenue retention above 102% with ~65,000 corporate customers.
Churn (consolidated): 3.85% (Q1 2026) — “Monthly Churn % Consolidated 3.85%”
Net revenue retention (Corporate): 102% (Q1 2026) — “Our Net Revenue Retention rate exceeded 102% this quarter, a 76 basis point improvement over Q4 of 2025”
Churn (SoHo): 3.92% (Q1 2026) — “SoHo monthly account churn (4) 3.92 %”
Churn (Corporate): 3% (Q1 2026) — “Corporate monthly account churn (4) 3.00 %”
Churn (Consolidated): 3.59% (FY2025) — “Monthly Churn % Consolidated 3.59% 3.48% 3.54%”
Churn (SoHo): 3.5% (Q4 2025) — “SoHo monthly account churn (4) 3.50 %”
Churn (Corporate): 3.3% (Q4 2025) — “Corporate monthly account churn (4) 3.30 %”
Net revenue retention (Corporate): 101.3% (Q4 2025) — “our corporate revenue retention rate stands at 101.3%, continuing our trend of operating well above the 100% target”
Net revenue retention (Corporate): 101.9% (Q3 2025) — “our trailing 12-month revenue retention rate stands at 101.9%. This is stable from 102% in the previous quarter”
Churn (SoHo): 3.71% (Q3 2025, monthly) — “Monthly Churn % SoHo 3.71% 3.53% 3.69% 3.56%”
Churn (Corporate): 3.47% (Q3 2025, monthly) — “Monthly Churn % Corporate 3.47% 2.61% 2.94% 2.27%”
Churn (Consolidated (Corporate + SoHo)): 3.69% (Q3 2025, monthly) — “Monthly Churn % Consolidated 3.69% 3.46% 3.63% 3.47% [Q3 2025 vs Q3 2024 and YTD 2025 vs YTD 2024]”
Net revenue retention (Corporate): 102% (Q2 2025) — “our trailing 12-month revenue retention rate has reached 102%. This is up from 101% in the previous quarter”
Churn (SoHo): 3.84% (Q2 2025, monthly) — “Monthly Churn % SoHo 3.84% 3.55% 3.68% 3.57%”
Churn (Corporate): 2.86% (Q2 2025, monthly) — “Monthly Churn % Corporate 2.86% 2.29% 2.68% 2.10%”
Churn (Consolidated (Corporate + SoHo)): 3.76% (Q2 2025, monthly) — “Monthly Churn % Consolidated 3.76% 3.46% 3.60% 3.48%”
Churn (Consolidated): 3.21% (Q1 2025) — “Monthly Churn % Consolidated 3.21 % 3.32 %”
Net revenue retention (Corporate): 101% (Q1 2025) — “an increase in our revenue retention rate by 55 basis points since just last quarter to now 101% for the last trailing 12 months”
Churn (SoHo): 3.26% (Q1 2025, monthly) — “SoHo monthly account churn (4) 3.26 % 3.42 %”
Churn (Corporate): 2.49% (Q1 2025, monthly) — “Corporate monthly account churn (4) 2.49 % 1.92 %”
Churn (SoHo): 3.4% (2024) — “Monthly Churn % SoHo 3.40 % [2024], 3.54 % [2023], 3.70 % [2022]”
Churn (Corporate): 2.36% (2024) — “Monthly Churn % Corporate 2.36 % [2024], 1.49 % [2023], 1.78 % [2022]”
Churn (Consolidated): 3.33% (2024) — “Monthly Churn % Consolidated 3.33 % [2024], 3.43 % [2023], 3.61 % [2022]”
Churn (SoHo): 3.38% (Q4 2024, monthly) — “SoHo monthly account churn (4) 3.38 % 3.34 %”
Churn (Corporate): 2.63% (Q4 2024, monthly) — “Corporate monthly account churn (4) 2.63 % 1.82 %”
Net revenue retention (Corporate): 100.5% (FY2024) — “a revenue retention rate of 100.5% for fiscal year 2024, a notable improvement of 170 basis points from 98.8% one year ago”
Net revenue retention (Corporate): 100% (Q3 2024) — “with a modest increase in revenue retention to 100% over the past 12 months in the corporate channel”
Churn (Consolidated): 3.33% (Q3 2024) — “Monthly Churn % Consolidated 3.33 %; represents paid monthly SoHo and Corporate customer accounts that were cancelled during each month”
Churn (SoHo): 3.38% (Q3 2024, monthly) — “SoHo monthly account churn (4) 3.38 %”
Churn (Corporate): 2.61% (Q3 2024, monthly) — “Corporate monthly account churn (4) 2.61 %”
Churn (SoHo): 3.4% (Q2 2024) — “Churn declined 17 basis points to 3.4% year-over-year and was in line with expectations.”
Churn (Corporate): 2.29% (Q2 2024) — “Q2 2024 customer churn of 2.29% increased 103 basis points year over year and 37 basis points sequentially”
Churn (SoHo): 3.42% (Q1 2024) — “Churn declined 34 basis points to 3.42% year-over-year.”
Net revenue retention (Corporate): 98% (Q1 2024) — “The trailing 12-month revenue retention was 98%.”
Churn (Corporate): 1.92% (Q1 2024) — “Monthly customer churn was 1.92% for the quarter.”
Churn (SoHo): 3.34% (Q4 2023) — “Churn declined 48 basis points to 3.34% compared to the prior period and are now at pre-pandemic churn levels.”
Net revenue retention (Corporate): 99% (Q4 2023) — “Monthly churn of 1.82% increased 33 basis points, delivering a trailing 12-month revenue retention of 99%.”
Churn (Corporate): 1.82% (Q4 2023) — “Monthly churn of 1.82% increased 33 basis points, delivering a trailing 12-month revenue retention of 99%.”
Churn (SoHo): 3.5% (Q3 2023) — “Churn declined 10 basis points to 3.5% compared to the prior period and pre-price increase levels.”
Net revenue retention (Corporate): 100% (Q3 2023) — “Monthly churn improved 20 basis points to 1.5% over the prior year, delivering a trailing 12-month revenue retention of 100%.”
Churn (Corporate): 1.5% (Q3 2023) — “Monthly churn improved 20 basis points to 1.5% over the prior year, delivering a trailing 12-month revenue retention of 100%.”
Churn (SoHo): 3.6% (Q2 2023) — “Monthly channel churn declined to 3.6% compared to 3.9% exceeding expectations.”
Net revenue retention (Corporate): 101% (Q2 2023) — “The lower churn impact delivered trailing twelve month revenue retention of approximately 101%.”
Churn (Corporate): 1.3% (Q2 2023) — “Corporate monthly churn improved 1.3%, down from 1.9% for the prior year.”
Churn (SoHo): 3.8% (Q1 2023) — “Monthly churn was 3.8%, up from 3.5% over the prior period and along with expectations.”
Net revenue retention (Corporate): 102% (Q1 2023) — “Monthly churn was 1.4%, down from 2% for the prior year, supporting our last 12 months revenue retention of approximately 102%.”
Churn (Corporate): 1.4% (Q1 2023) — “Monthly churn was 1.4%, down from 2% for the prior year, supporting our last 12 months revenue retention of approximately 102%.”
Churn (SoHo): 3.82% (Q4 2022) — “For the quarter, overall SOHO churn was 3.82%, a 22 basis point increase from Q3.”
Net revenue retention (Corporate): 104% (Q3 2022) — “Our last 12 months revenue retention approximated 104%, consistent with our expectations.”
Churn (SoHo): 3.6% (Q3 2022) — “Our churn was better than expected at 3.6% for the quarter in light of a price increase on approximately a third of the base.”
Churn (Corporate): 1.88% (Q2 2022) — “Monthly churn of 1.88% was favorable to Q2 2021 by 126 basis points.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.