Bandwidth Inc.
bandwidth.com ↗In their words
“Commercial net retention rate was 113%, growing 3% sequentially”
“Commercial net retention rate was a healthy 110%”
“In 2025, realized a 100% customer name retention, which means zero churn”
Disclosed NPS over time
Every Net Promoter Score Bandwidth Inc. has published, by date.
NPS disclosures (2)
Bandwidth reported a 2023 NPS of 53, significantly higher than competitors, with a customer retention rate exceeding 99%.
Retention disclosures (71)
Bandwidth's 2026 guidance includes 99% customer name retention and 113% net retention rate.
Net revenue retention: 113% (Q2 2026) — “113% Net Retention Rate (excludes political campaign revenue of $3m and $46m for twelve months ended June 30, 2026 and 2025)”
Bandwidth benefits from rising net retention rates and consumption-based revenue model.
Net revenue retention: 107% (Q2 2026) — “For the three months ended June 30, 2026 and 2025, our net retention rate was 107% and 112%, respectively.”
Net revenue retention (commercial (adjusted)): 113% (Q2 2026) — “commercial net retention rate was 113%, growing 3% sequentially”
Net revenue retention: 110% (Q1 2026) — “110% Net Retention Rate (excludes political campaign messaging revenue in 2024)”
Retention rate: 99% (Q1 2026) — “99% Customer Name Retention”
Net revenue retention: 102% (Q1 2026 (March 31, 2026)) — “For the three months ended March 31, 2026 and 2025, our net retention rate was 102% and 116%, respectively. The decrease was driven by less political messaging over the previous four quarters.”
Net revenue retention (commercial (adjusted)): 110% (Q1 2026) — “commercial net retention rate was a healthy 110%”
Net revenue retention: 98% (Year ended December 31, 2025) — “For the years ended December 31, 2025, 2024 and 2023, our net retention rate was 98%, 122% and 101%, respectively.”
Retention rate: 98.8% (End of 2025 (twelve-month)) — “At the end of 2025, our twelve-month customer retention rate stood at greater than 98.8 percent”
Retention rate (enterprise voice): 100% (FY 2025) — “in 2025, realized a 100% customer name retention, which means zero churn”
Retention rate: 99% (FY 2025) — “Our customer name retention rate remains above 99%”
Net revenue retention (organic): 107% (FY 2025) — “organic net retention of 107% reflects ongoing expansion as customers grow their usage”
Net revenue retention: 105% (Q3 2025) — “For the three months ended September 30, 2025 and 2024, the net retention rate was 105% and 117%, respectively.”
Net revenue retention (excluding political campaign revenue): 107% (Q3 2025) — “107% when excluding the benefit from political campaign revenue in 2024”
Net revenue retention: 112% (Q2 2025) — “For the three months ended June 30, 2025 and 2024, the net retention rate was 112% and 111%, respectively.”
Bandwidth has demonstrated improving net revenue retention rates and rising customer counts since 2024.
Net revenue retention: 116% (Q1 2025) — “For the three months ended March 31, 2025 and 2024, the net retention rate was 116% and 107%, respectively.”
Net revenue retention: 122% (FY2024) — “For the years ended December 31, 2024, 2023 and 2022, the net retention rate was 122%, 101% and 112%, respectively.”
Retention rate: 99% (FY2024) — “Customer name retention remained well above 99%.”
Bandwidth Inc reported a strong net retention rate of 117% in Q3 2024, indicating robust customer loyalty.
Net revenue retention: 117% (Q3 2024 (Sept 30, 2024)) — “Net retention rate was 117% for Q3 2024 vs 104% for Q3 2023.”
Net revenue retention: 115% (Q3 2024) — “Our net retention rate without the political tailwind is 115% for the quarter”
Net revenue retention: 111% (Q2 2024) — “Net retention rate 111 % 106 % ... Three months ended June 30, 2024”
Net revenue retention (customers greater than $100,000 ARR): 113% (Q2 2024) — “net retention rate for our customers was greater than $100,000 ARR grew to 113%, 2 percentage points higher than the total company metric.”
Net revenue retention: 107% (Q1 2024) — “Net retention rate 107 % 109 % ... Three months ended March 31, 2024”
Net revenue retention: 101% (FY2023) — “Net retention rate (1) 101 % 112 % 117 % (for 2023, 2022, 2021)”
Retention rate: 99% (FY2023) — “Our customer name retention rate once again remained at excess of 99%.”
Net revenue retention (commercial customers): 109% (FY2023) — “Adjusting for that absence, our net retention rate achieved 109%, an excellent growth result from our commercial customers.”
Net revenue retention: 104% (three months ended September 30, 2023) — “Dollar-based net retention rate 104 % 109 %”
Net revenue retention: 106% (Q2 2023) — “Dollar-based net retention rate (2) 106 % 112 %”
Retention rate: 99% (Q2 2023) — “Customer logo retention remained well above 99%.”
Net revenue retention (customers greater than $100,000 annual revenue): 108% (Q2 2023) — “For larger customers with greater than $100,000 annual revenue, our net dollar retention was 108%, two percentage points higher than the total customer metric.”
Net revenue retention (revenue-generating customers): 109% (Q1 2023) — “Dollar-based net retention rate 109% (down from 114% in Q1 2022)”
Net revenue retention (customers >$100k ARR): 111% (Q1 2023) — “For customers greater than $100,000 annual revenue, our net dollar retention hit 111%, 2 percentage points higher than the total customer metric”
Net revenue retention: 112% (December 31, 2022) — “Our dollar-based net retention rate as of December 31, 2022 was 112%”
Retention rate (customers with ARR greater than $100,000, 2019 cohort): 97.4% (Q4 2022) — “for these customers with greater than a $100,000 ARR, if we go all the way back to our 2019 cohort of customers, our customer name retention rate over three years was 97.4%.”
Retention rate (customers with ARR greater than $100,000): 99.5% (Q4 2022) — “For customers with an ARR greater than $100,000, we achieved a customer name retention rate of 99.5%.”
Net revenue retention (customers greater than $100,000 ARR): 115% (Q4 2022) — “for customers greater than a $100,000 annual recurring revenue, our DBNR grew to 115%, 3 percentage points higher than the total customer metric.”
Net revenue retention: 109% (Q3 2022) — “Dollar-based net retention rate (1) 109%”
Net revenue retention: 112% (Q2 2022) — “Dollar-based net retention rate (1) 112%”
Net revenue retention: 114% (Q1 2022) — “Dollar-based net retention rate of 114%”
Net revenue retention: 110% (FY2021 (Dec 31, 2021)) — “Our dollar-based net retention rate: 113% (2019), 131% (2020), 110% (2021)”
Net revenue retention (CPaaS): 108% (Q3 2021) — “Dollar-based net retention rate (Voxbone results do not impact calculation of this metric in the current period) 108%”
Net revenue retention (CPaaS customers): 114% (Q2 2021) — “Dollar-based net retention rate 133 % 114 % (Six months ended June 30, 2020 vs 2021)”
Net revenue retention (CPaaS customers): 125% (Q1 2021) — “Dollar-based net retention rate 126 % 125 % (Three months ended March 31, 2020 vs 2021)”
Net revenue retention: 131% (FY2020 (year ended December 31, 2020)) — “dollar-based net retention rate, which measures our customers' increased utilization of our platform, was 118%, 113% and 131% for the years ended December 31, 2018, 2019 and 2020”
Net revenue retention (CPaaS): 133% (Q4 2020) — “Fourth quarter dollar-based net retention rate of 133%”
Net revenue retention (CPaaS): 130% (Nine months ended September 30, 2020) — “Dollar-based net retention rate of 130% for the nine months ended September 30, 2020”
Net revenue retention: 131% (Q3 2020) — “Dollar-based net retention rate of 131%”
Net revenue retention (CPaaS customers): 130% (Six months ended June 30, 2020) — “Six months ended June 30, 2019 2020 Dollar-based net retention rate 112 % 130 %”
Net revenue retention (CPaaS customers): 133% (Q2 2020 (three months ended June 30, 2020)) — “Three months ended June 30, 2019 2020 Dollar-based net retention rate 113 % 133 %”
Bandwidth has seen its customer retention rates soar to record heights during the coronavirus demand surge.
Net revenue retention (CPaaS): 126% (Three months ended March 31, 2020) — “Dollar-based net retention rate of 126% for the three months ended March 31, 2020”
Net revenue retention (CPaaS): 113% (FY2019) — “Our dollar-based net retention rate was 107%, 118% and 113% for the years ended December 31, 2017, 2018 and 2019, respectively”
Net revenue retention (CPaaS): 116% (Q3 2019) — “Dollar-based net retention rate of 116%”
Net revenue retention (CPaaS): 112% (H1 2019) — “Dollar-based net retention rate 117 % 112 % for six months ended June 30, 2018 and 2019”
Net revenue retention (CPaaS): 113% (Q2 2019) — “Dollar-based net retention rate of 113%”
Net revenue retention (CPaaS): 111% (Q1 2019) — “Dollar-based net retention rate of 111%”
Net revenue retention (CPaaS customers): 118% (FY2018) — “Our dollar-based net retention rate, which measures our customers' increased utilization of our platform, was 111%, 107% and 118% for the years ended December 31, 2016, 2017 and 2018, respectively.”
Net revenue retention (CPaaS): 121% (Q4 2018) — “Dollar-based net retention rate of 121%, up from 111% in Q4 2017”
Net revenue retention (CPaaS): 117% (Q3 2018) — “Dollar-based net retention rate of 117%, up from 105% in Q3 2017”
Net revenue retention (CPaaS customers): 117% (H1 2018) — “dollar-based net retention rate of 117% . The increase in usage was also attributable to a 26% increase”
Net revenue retention (CPaaS customers): 119% (Q2 2018) — “dollar-based net retention rate of 119% . The increase in usage was also attributable to a 26% increase”
Net revenue retention (CPaaS customers): 115% (Q1 2018) — “dollar-based net retention rate of 115% . The increase in usage was also attributable to a 26% increase”
Net revenue retention (CPaaS customers): 107% (FY2017) — “Our dollar-based net retention rate, which measures our customers' increased utilization of our platform, was 115% , 111% and 107% for the years ended December 31, 2015 , 2016 and 2017”
Net revenue retention (CPaaS): 111% (Q4 2017) — “Q4 Dollar-based net retention rate of 111%, up from 108% in Q4 2016”
Net revenue retention (CPaaS): 106% (9M 2017) — “dollar-based net retention rate of 106%. The increase in usage was also attributable to an 18% increase in the number of active CPaaS customer accounts”
Net revenue retention (CPaaS): 105% (Q3 2017) — “The dollar-based net retention rate was 105% during the third quarter of 2017, compared to 112% during Q3 2016”
Net revenue retention (CPaaS): 107% (six months ended June 30, 2017) — “Our dollar-based net retention rate, which measures our customers' increased utilization of our platform, was 115%, 111% and 107% for the year ended December 31, 2015 and 2016 and the six months ended June 30, 2017”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.