NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Energy & utilities

Energy & utilities

Electricity, gas and water utilities, energy retail, oil and gas, renewables. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

177
Companies
with a public NPS or retention disclosure
378
NPS disclosures
55 companies gave a number
76
Median disclosed NPS
last 3 years · 64 scores
73
Report retention
NRR, GRR, retention rate, churn or renewal

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

Entergy
Electricity Utility · entergy.com
Fortune 500 #318ETR7 NPS disclosures
55NPS · 2026
20202026
“Incentive plan incorporated non-financial measures aligned with value creation for our key stakeholders through ESG measures: employee and contractor safety; customer net…”
— Entergy · SEC proxy statement · filed 24 Mar 2023
Latest: SEC proxy statement
DTE ENERGY CO
Electric & Gas Utility · dteenergy.com
Fortune 500 #266DTE5 NPS disclosures
35NPS · 2026
20222026
“Recordable Incident Rate High Energy Serious Injury or Fatality Employee Engagement – Gallup ​ ​ ​ Our Customers ​ Net Promoter Score MPSC Customer Complaints Customers E…”
— DTE ENERGY CO · SEC proxy statement · filed 23 Mar 2023
Latest: SEC proxy statement
Enphase Energy
Solar Microinverters · enphase.com
ENPH48 NPS disclosures
80NPS · 2026
20252026
“Enphase Energy's global Net Promoter Score dipped to 80 in Q2 from 82 in Q1, still indicating strong customer sentiment.”
— reported by thewest.com.au · 14 Aug 2026
Latest: thewest.com.au
SunPower
Solar Energy · us.sunpower.com
SPWR8 NPS disclosures
90NPS · 2026
20222026
“SunPower awarded Net Promoter Score of 90, reflecting a milestone in its customer transformation journey.”
— reported by energiesmedia.com · 3 Aug 2026
Latest: energiesmedia.com
Sunrun
Solar Energy · sunrun.com
RUN6 NPS disclosures
76NPS · 2024
20172024
“We are proud of our customer first approach, evidenced by a continued increase in customer net promoter scores at the time of installation, which this quarter reached 76 …”
— Mary Powell, CEO, Sunrun · Earnings call, Q2 2024 · 6 Aug 2024
Latest: Earnings call, Q2 2024
NEXTERA ENERGY INC
Renewable Energy Utility · nexteraenergy.com
Fortune 500 #156NEE
33NPS · 2026
Latest: SEC 8-K filing
Constellation Energy Corp
Nuclear & Energy · constellationenergy.com
Fortune 500 #167CEG
59NPS · 2023
Retention 80% · 2022
Latest: SEC proxy statement
13 NPS disclosures
82NPS · 2022
20212022
“Our Net Promoter Score (“ NPS ”) as of June 2022 was 82, 1 which exceeds the industry average NPS of 51% for manufacturing companies and is reflective of our commitment t…”
— ECP Environmental Growth Opportunities Corp. · SEC S-1 IPO prospectus · filed 23 Aug 2022
Latest: SEC S-1 IPO prospectus
AGL Energy
Energy Retail · agl.com.au
3 NPS disclosures
10NPS · 2026
20172026
“AGL Energy reported Strategic Net Promoter Score improving to +10 as part of its turnaround strategy.”
— reported by kalkine.com.au · 12 Aug 2026
Latest: kalkine.com.au
Companhia de Saneamento Básico do Estado de São Paulo
Water & Sanitation Utility · sabesp.com.br
SBS
47NPS · 2026
20252026
“Our net promoter score, which measures customer loyalty and likelihood to recommend our services, was 47 for 2025, compared to 44 for 2024.”
— Companhia de Saneamento Básico do Estado de São Paulo · SEC 20-F annual report · filed 29 Apr 2026
Latest: SEC 20-F annual report
SPRING VALLEY ACQUISITION CORP.
Nuclear Power · nuscalepower.com
SMR4 NPS disclosures
55NPS · 2021
20212021
“In a recent customer survey, for example, we received a best-in-class Net Promoter Score (“NPS”) of 55, over 50% higher than the vertical farming segment average calculat…”
— SPRING VALLEY ACQUISITION CORP. · SEC S-4/A · filed 20 Jul 2021
Latest: SEC S-4/A
Xcel Energy
Electric & Gas Utility · xcelenergy.com
Fortune 500 #286XEL
36NPS · 2020
“Xcel Energy saw a boost in Net Promoter Score of 7 points to 36 through personalized video messaging, above the industry standard of 15.”
— reported by streetinsider.com · 9 Oct 2020
Latest: streetinsider.com

White space

45 of 56 Fortune 500 companies in energy & utilities (80%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

ExxonMobil Holdings
Fortune 500 #9
Chevron
Fortune 500 #21
Phillips 66
Fortune 500 #29
Marathon Petroleum
Fortune 500 #30
Valero Energy
Fortune 500 #39
Energy Transfer
Fortune 500 #52
ConocoPhillips
Fortune 500 #71
Enterprise Products Partners
Fortune 500 #85
Plains GP Holdings
Fortune 500 #95
World Kinect
Fortune 500 #119
Oneok
Fortune 500 #128
PBF Energy
Fortune 500 #143
HF Sinclair
Fortune 500 #160
Occidental Petroleum
Fortune 500 #162
PG&E
Fortune 500 #174
Exelon
Fortune 500 #178
Reports retention
EOG Resources
Fortune 500 #190
Halliburton
Fortune 500 #196
American Electric Power
Fortune 500 #198
Cheniere Energy
Fortune 500 #212
Edison International
Fortune 500 #216
Global Partners
Fortune 500 #221
Vistra
Fortune 500 #234
Reports retention
Devon Energy
Fortune 500 #242
Targa Resources
Fortune 500 #245
Kinder Morgan
Fortune 500 #249
Consolidated Edison
Fortune 500 #250
Diamondback Energy
Fortune 500 #281
FirstEnergy
Fortune 500 #287
Reports retention
Venture Global
Fortune 500 #306
Sempra
Fortune 500 #308
Eversource Energy
Fortune 500 #310
Reports retention
AES
Fortune 500 #335
Public Service Enterprise Group
Fortune 500 #337
Expand Energy
Fortune 500 #339
Williams
Fortune 500 #350
Delek US Holdings
Fortune 500 #380
WEC Energy Group
Fortune 500 #398
CenterPoint Energy
Fortune 500 #409
APA
Fortune 500 #412
PPL
Fortune 500 #416
Ovintiv
Fortune 500 #421
NOV
Fortune 500 #429
EQT
Fortune 500 #431
Ameren
Fortune 500 #439

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 378 in the database →

2026-10-17
42
Fidelity Energy reports a Net Promoter Score of +42, with clients rating the company 8 out of 10 for satisfaction. fidelity-energy.co.uk ↗
2026-10-15
44
EnergyVision reports Net Promoter Score increased to 44 from 43, maintaining strong customer satisfaction despite rapid expansion. ca.investing.com ↗
2026-10-10
—
UGI Corp reported that net promoter scores improved by 63% in Q3 FY26 as a leading indicator of operational health. scanx.trade ↗
2026-09-24
88
Chariton Valley achieved an 88 Net Promoter Score with Calix Agent Workforce while reducing operating costs by nearly half a million dollars year-to-date. morningstar.com ↗
2026-09-17
63
…repeat revenue The quality of our service delivery, underpinned by strong customer retention and repeat business, has earned us a Net Promoter Score of 63 in response to the question “how likely are you to recommend eac SEC F-1 IPO prospectus ↗
2026-09-11
—
SolaX Power received EUPD Research's Top Brand PV seal, with recorded installer Net Promoter Score. greenbuildingafrica.co.za ↗
2026-09-05
86
TPWODL currently has a customer satisfaction index of 86% and aims to increase it to 96% for higher operational performance. powerline.net.in ↗
2026-09-03
43
EnergyVision reported Net Promoter Score of 43 and strong customer satisfaction in H1 2026 as charging points increased 60.4% year-on-year. tradingview.com ↗
2026-09-03
—
EnergyVision reported strong customer satisfaction metrics with maintained Net Promoter Score in H1 2026 as revenue grew 57%. investing.com ↗
2026-08-24
63
…repeat revenue The quality of our service delivery, underpinned by strong customer retention and repeat business, has earned us a Net Promoter Score of 63 in response to the question “how likely are you to recommend eac SEC F-1 IPO prospectus ↗
2026-08-21
83
West Carolina reported a Net Promoter Score of 83, described as one of the industry's leading scores. indexjournal.com ↗
2026-08-21
—
Constellation, Baltimore's largest public company, missed its Net Promoter Score target in 2025 while exceeding net income goals. bizjournals.com ↗

More companies in Energy & utilities

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.