Energy & utilities
Electricity, gas and water utilities, energy retail, oil and gas, renewables. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

“Incentive plan incorporated non-financial measures aligned with value creation for our key stakeholders through ESG measures: employee and contractor safety; customer net…”

“Recordable Incident Rate High Energy Serious Injury or Fatality Employee Engagement – Gallup Our Customers Net Promoter Score MPSC Customer Complaints Customers E…”
“Enphase Energy's global Net Promoter Score dipped to 80 in Q2 from 82 in Q1, still indicating strong customer sentiment.”
“SunPower awarded Net Promoter Score of 90, reflecting a milestone in its customer transformation journey.”
“We are proud of our customer first approach, evidenced by a continued increase in customer net promoter scores at the time of installation, which this quarter reached 76 …”

“Our Net Promoter Score (“ NPS ”) as of June 2022 was 82, 1 which exceeds the industry average NPS of 51% for manufacturing companies and is reflective of our commitment t…”
“AGL Energy reported Strategic Net Promoter Score improving to +10 as part of its turnaround strategy.”
“Our net promoter score, which measures customer loyalty and likelihood to recommend our services, was 47 for 2025, compared to 44 for 2024.”
“In a recent customer survey, for example, we received a best-in-class Net Promoter Score (“NPS”) of 55, over 50% higher than the vertical farming segment average calculat…”

“Xcel Energy saw a boost in Net Promoter Score of 7 points to 36 through personalized video messaging, above the industry standard of 15.”
White space
45 of 56 Fortune 500 companies in energy & utilities (80%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.


Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Energy & utilities
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.
