The Southern Company
southerncompany.com ↗In their words
“The 2% to 3% that we've got on our churn on slide 11 really is meant to represent what we think the full year impacts might be”
“Customer Experience and Satisfaction Goals Goal Target Weight Performance Goal Payout Customer Satisfaction – Continue to deliver strong performance for residential, business and managed account segments Achieve median for J.D.”
“Goal Target Weight Performance Goal Payout Customer Satisfaction – Continue to deliver strong performance for residential, business, and managed account segments Achieve median for J.D.”
NPS disclosures (3)
Greene) 2,489 2,745 2,850 2,810 183% Operational Goals - Customer Experience and Reliability (Weight 21%) (3) Target Result Performance (1) Customer Satisfaction (Electric) Median on J.D.
Customer Experience and Satisfaction Goals Goal Target Weight Performance Goal Payout Customer Satisfaction – Continue to deliver strong performance for residential, business and managed account segments Achieve median for J.D.
Goal Target Weight Performance Goal Payout Customer Satisfaction – Continue to deliver strong performance for residential, business, and managed account segments Achieve median for J.D.
Retention disclosures (1)
Churn (Commercial, industrial and residential): 2.5% (FY2020 expected) — “the 2% to 3% that we've got on our churn on slide 11 really is meant to represent what we think the full year impacts might be”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.