Sunrun
sunrun.com ↗In their words
“We are proud of our customer first approach, evidenced by a continued increase in customer net promoter scores at the time of installation, which this quarter reached 76 points, up over five points in the past year.”
“As a testament to our approach, our customer Net Promoter Scores at the time of installation continued to increase, exceeding 75 points this quarter.”
“As a testament to our customer-first approach, our customer Net Promoter Scores at the time of installation continued to increase, reaching 73 points in Q4.”
Disclosed NPS over time
Every Net Promoter Score Sunrun has published, by date.
NPS disclosures (20)
Sunrun earned Best Company's Preferred Partner Award for customer service, reaching net promoter scores comparable to the most trusted consumer brands.
We continue to make strategic changes to deliver world-class NPS, the right product, and the right program design for both the consumer and the grid.
• New Customer Net Promoter Score: Customer experience survey for new Sunrun customers. Further, no bonus payout related to the Adjusted NSV performance metric (representing 60% of the total target bonus opportunity for NEOs) would be made unless a…
Over the course of the last few years, we have dramatically improved our vertically integrated Sunrun direct business, achieving Net Promoter Scores that rival some top-tier brands.
Importantly, this is an offering that can drive great value for customers, and we are seeing even higher NPS scores across the state. Mike, Adam and the whole Massachusetts team, thank you.
New Customer Net Promoter Score: Customer experience survey for new Sunrun customers.
We are proud of our customer first approach, evidenced by a continued increase in customer net promoter scores at the time of installation, which this quarter reached 76 points, up over five points in the past year.
As a testament to our approach, our customer Net Promoter Scores at the time of installation continued to increase, exceeding 75 points this quarter.
For 2023, the Compensation Committee selected four key performance criteria to balance value generation and customer experience-related goals: (1) Total Value Generated, (2) New Customer Net Promoter Score, (3) ‘Solarversary’ Net Promoter Score, and (4)…
As a testament to our customer-first approach, our customer Net Promoter Scores at the time of installation continued to increase, reaching 73 points in Q4.
As a testament to our customer first approach, our customer net promoter scores at the time of install increased nearly 7 percentage points compared to the prior year to approximately 70 points in Q3.
I also want to recognize our entire team for driving a world-class Net Promoter Score of 68 at the time of install, comparable to the top brands in the country.
70% 113.03% 79.12% New Customer Net Promoter Score: Customer experience survey for new Sunrun customers (designated ESG metric). 20% 120.26% 24.05% Annual Anniversary ‘Solarversary’ Net Promoter Score: Customer experience survey for Sunrun customers on…
Over the last few quarters, the Company has become more operationally efficient and enjoyed significant gains in net promoter score while increasing volumes and pricing.
80% 80% New Customer Net Promoter Score: Customer experience survey for new Sunrun customers. 10% 0% One-Year Anniversary ‘Solarversary’ Net Promoter Score: Customer experience survey for Sunrun customers on their annual anniversary of becoming a Sunrun…
Our net promoter store a best practice measure of customer satisfaction, for the last 12 months has been 69 which is excellent and puts us on power with some of the best companies in the world like Apple, Amazon and Netflix.
For the 2016 bonus plan, payments were awarded based on achievement against the key company metrics for 2016, including (without limitation) megawatts deployed, net present value and net promoter scores.
We believe our customer net promoter scores are industry leading. The quality of our assets continues to support our low cost debt which has some of the most attractive terms in the industry.
…determines the performance goals applicable to any award, which goals may include, without limitation, customer net promoter scores, sales bookings, business divestitures and acquisitions, cash flow, cash position, results of operations and…
Notwithstanding any contrary provision of the Plan, the Committee will, in its sole discretion, determine the performance goals applicable to any Target Award, which requirement may include, without limitation, (i) customer net promoter scores, (ii)…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.