Commerce Energy Group, Inc.
In their words
“Quarterly churn rate of 6%; excluding sales, divestitures and adjustments”
“Churn rate declines to 20% from 30%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Churn (Commerce Energy Group): 9% (Q4 2007) — “Quarterly churn rate of 9%”
Churn (Commerce Energy Group): 6% (Q2 2007) — “Quarterly churn rate of 6%; excluding sales, divestitures and adjustments”
Churn: 5% (Q1 2007) — “Decrease in quarterly churn rate (5% vs. 8%) Q1 '06 Q1 '07”
Churn: 20% (FY2007) — “Churn rate declines to 20% from 30%”
Churn: 30% (FY2006) — “Annual Churn of 30%”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.