Centrica
centrica.co.uk ↗In their words
“Centrica achieved 19-point increase in Net Promoter Score by improving agent speed, effectiveness, and customer focus.”
“Centrica achieved 19-point increase in NPS through Amazon Connect AI implementation.”
“Centrica reported improved Net Promoter Score for its Retail division in 2025 interim results.”
NPS disclosures (8)
Centrica achieved 19-point increase in Net Promoter Score by improving agent speed, effectiveness, and customer focus.
Centrica achieved 19-point increase in NPS through Amazon Connect AI implementation.
Centrica reported improved Net Promoter Score for its Retail division in 2025 interim results.
Centrica improved net promoter scores and delivered organic customer growth in British Gas Energy.
Centrica reported higher net promoter scores and better customer retention in Q4 2019 earnings.
Centrica reported that Net Promoter Scores improved again in the second half of the period.
Centrica emphasizes owning 'trusted' brands and publishes Net Promoter Scores for its various brand portfolios as a key metric.
Centrica reported a pick-up in brand net promoter score alongside improved customer outcomes.
Retention disclosures (2)
Centrica's British Gas Services & Solutions achieved stronger customer retention supporting 4% revenue growth.
Centrica extended partnership with WNS to improve customer retention alongside reduced cost-to-serve and increased lifetime value.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.