E.ON
eon.com ↗In their words
“E.ON's internal OffCentre feedback programme achieved an NPS of +97 with colleagues rating it as 'eye-opening' and 'essential'.”
“Churn levels have fallen since 2002...Powergen believes its annual retail churn rate is in line with the industry average of approximately 16 percent.”
“Powergen believes its annual retail churn rate is in line with the industry average of approximately 17 percent.”
NPS disclosures (1)
E.ON's internal OffCentre feedback programme achieved an NPS of +97 with colleagues rating it as 'eye-opening' and 'essential'.
Retention disclosures (5)
Churn (E.ON UK): 15.4% (2006) — “E.ON UK's annual churn rate increasing from 14.7 percent in 2005 to 15.4 percent in 2006”
Churn (E.ON UK): 14.7% (2005) — “E.ON UK reduced its annual churn rate from 15.4 percent in 2004 to 14.7 percent in 2005.”
Churn (E.ON UK): 15.4% (FY2004) — “E.ON UK has reduced its annual churn rate from 16.1 percent in 2003 to 15.4 percent in 2004”
Churn (United Kingdom retail): 16% — “Churn levels have fallen since 2002...Powergen believes its annual retail churn rate is in line with the industry average of approximately 16 percent.”
Churn (retail electricity): 17% — “Powergen believes its annual retail churn rate is in line with the industry average of approximately 17 percent.”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.