Star Group, L.P.
stargrouplp.com ↗In their words
“We're retaining better than 70% of the customers that are starting, and I'd say that because I am just focusing on the people who are paying”
“Reduction in net attrition to just 1.5%, a combination of both higher customer gains and lower losses”
“Remained in really good shape and continued to improve as have all of our internal customer satisfaction indicators, our net promoter scores, all the things that we look at to ensure that we're doing the right things and are focused on the right things.”
NPS disclosures (3)
…remained in really good shape and continued to improve as have all of our internal customer satisfaction indicators, our net promoter scores, all the things that we look at to ensure that we're doing the right things and are focused on the right things.
We're pleased to see continued improvement in our internal customer satisfaction indicators, most notably, our Net Promoter Score, a well-known metric that measures customer loyalty and specifically the willingness to recommend our brands.
And we track that very closely, we use net promoter scores to evaluate our progress there. We've continued to see improvement in those scores overall.
Retention disclosures (3)
Retention rate (concierge service trial customers): 70% (Q4 2018) — “we're retaining better than 70% of the customers that are starting, and I'd say that because I am just focusing on the people who are paying”
Churn: 1.5% (FY2017) — “reduction in net attrition to just 1.5%, a combination of both higher customer gains and lower losses”
Churn: 1.5% (FY2005) — “customer attrition of 1.5%”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.