Contact Energy
contactenergy.co.nz ↗In their words
“Contact Energy's NPS rose to +24 in Q4 1H19 from +20 in the same prior year period.”
“Contact Energy recorded a Net Promoter Score of +15 for the period, up from +12 in the same prior-year period.”
“Contact Energy achieved a 30-point improvement in Net Promoter Score since June 2017, supporting customer growth.”
Disclosed NPS over time
Every Net Promoter Score Contact Energy has published, by date.
NPS disclosures (4)
Contact Energy's NPS rose to +24 in Q4 1H19 from +20 in the same prior year period.
Contact Energy recorded a Net Promoter Score of +15 for the period, up from +12 in the same prior-year period.
Contact Energy achieved NPS of +15 in 1H18, up from +12 in 1H17, with customer churn of 19.1%, 1.8pp below market average.
Contact Energy achieved a 30-point improvement in Net Promoter Score since June 2017, supporting customer growth.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.