SunPower
us.sunpower.com ↗In their words
“And the faster you put it on -- we keep tracking Net Promoter Score, the faster you put it on, the more they like you. So, the recipe is pretty simple.”
“For customer experience, SunPower remain the number one ranked home solar installer last year, and we continue to make meaningful progress, raising our Net Promoter Score by 29% in 2022.”
“We are targeting Net Promoter Scores over 50, an indicator that belongs to the most loved consumer brands and best companies in the world. We are also funding digital and tech support for the creation of the MySunPower application that dealers will use…”
Disclosed NPS over time
Every Net Promoter Score SunPower has published, by date.
NPS disclosures (16)
SunPower awarded Net Promoter Score of 90, reflecting a milestone in its customer transformation journey.
SunPower received high Net Promoter Scores from major clients in Q2 2026.
SunPower clarifies that a high project-specific NPS does not reflect the company's overall aggregate NPS.
SunPower was awarded an NPS of 90 for the Megawatt Millennium Solar Project, marking a significant milestone in its customer transformation program.
SunPower (SPWR) completed 26 commercial solar projects for Starbucks (SBUX), earning a 90% net promoter score.
…of our combined operations, with the goal of delivering to SunPower the operational improvements achieved at Ambia: a 41.6-day order-to-install median cycle time and NPS score of 71 awarded by customers.” Spencer Jensen, who has a BS in Chemical…
And the faster you put it on -- we keep tracking Net Promoter Score, the faster you put it on, the more they like you. So, the recipe is pretty simple.
…Setting the bar for installation experience: The company also increased its Net Promoter Score (NPS) for customers one year post-install to 51, one of the industry’s highest scores.
For customer experience, SunPower remain the number one ranked home solar installer last year, and we continue to make meaningful progress, raising our Net Promoter Score by 29% in 2022.
In 2022, the company also improved its overall Net Promoter Score (NPS) related to end-to-end experience in a customer’s first year from 35 to 45, a 29% improvement.
SunPower’s Net Promoter Score improved to 51, a 38% improvement year-over-year (YoY). 2.
SunPower’s Net Promoter Score improved from 35 to 49, a 32% improvement year-over-year. Phone and Chat Service Levels also improved, reducing customer wait times 48% to less than one minute.
We are targeting Net Promoter Scores over 50, an indicator that belongs to the most loved consumer brands and best companies in the world. We are also funding digital and tech support for the creation of the MySunPower application that dealers will use…
…hour, (s) customer acquisition costs, (t) customer cost of energy, (u) cost management or process improvement, (v) net promoter score, (w) expense measures (including, but not limited to, overhead cost, research and development expenses and…
In residential, we launched our Equinox complete solution, maintained our industry leading Net Promoter scores and further increased our market share.
…net promoter score • solar projects sold (by •
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.