NATIONAL GRID PLC
In their words
“Metering NPS score (index) +53 +61 +40 — 2021/22 was the trial year for the UK ET Quality of Connections Incentive introduced by Ofgem.”
“Nicola Shaw Individual objective & performance commentary Weighting Outcome Deliver a step change improvement in the performance of customer service as measured by Net Promoter Score 25% 80% and Customer Satisfaction (CSAT) •”
“Improved customer satisfaction scores; maintained Net Promoter Score • Successfully delivered customer strategy Deliver a step change in operational performance 25% •”
Disclosed NPS over time
Every Net Promoter Score NATIONAL GRID PLC has published, by date.
NPS disclosures (4)
Metering NPS score (index) +53 +61 +40 — 2021/22 was the trial year for the UK ET Quality of Connections Incentive introduced by Ofgem.
Nicola Shaw Individual objective & performance commentary Weighting Outcome Deliver a step change improvement in the performance of customer service as measured by Net Promoter Score 25% 80% and Customer Satisfaction (CSAT) •
…Improved customer satisfaction scores; maintained Net Promoter Score • Successfully delivered customer strategy Deliver a step change in operational performance 25% •
Our National Grid Ventures’s Net Promoter Score LNG Road Tanker Operators) and Interconnectors. lost time injury frequency rate for the Group metric.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.