NewJersey Resources Corporation
In their words
“Achieve a net customer retention rate of 98%”
“Achieved a net customer retention rate of 99 percent”
“Achieve a net customer retention rate of 99%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Net revenue retention (NJR Home Services): 98% (FY2022) — “achieve a net customer retention rate of 98%”
Net revenue retention (NJR Home Services): 99% (FY2021) — “achieved a net customer retention rate of 99 percent”
Net revenue retention (NJR Home Services): 99% (FY2020) — “achieve a net customer retention rate of 99%”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.