NPS Intelligence (beta)

UGI Corp reported that net promoter scores improved by 63% in Q3 FY26 as a leading indicator of operational health.

AmeriGas reports a 63% increase in average Net Promoter Score compared to the prior year, disclosed in UGI's Q3 2026 earnings call.

At AmeriGas, the transformation is taking hold and this is driving improved volume retention and favorable trends across several leading indicators, including safety, net promoter score, zero fills, and out-of-gas incidents." “As we finish fiscal 2026,…

…Satisfaction 52% LTI Rate 25% AVI Rate 27% % Out of Gas2 18% % Zero Fill Stops 8% Miles Driven 32% Call Volume 67% Net Promoter Score 2% Average Handle Time 2% OPEX 1% Retail Gallons3 9% EBIT Measurable Outcomes: YTD FY26 compared to YTD FY24 Q2 and…

…for instance: ➢ Zero Fill Rate: 12% reduction ➢ Miles Driven: 5% reduction while delivering higher volumes ➢ Achieved highest Net Promoter Score since FY23 ✓ Subsequent to the quarter, filed gas base rate cases for UGI Utilities and Mountaineer…

So another metric will be our customer service statistics, our Net Promoter Scores, our time on hold, things of that nature. So we continue to work on some of the KPIs and the things that really affect the customer.

…improvements compared to prior year: ✓ Improved Safety Metrics ✓ Reduced “Zero Fills” ✓ Reduced “Miles” driven ✓ Higher Net Promoter Score on customer experience ✓ Higher EBIT Optimizing Operating Model via POD Structure Number of PODs operating…

…such that (i) no amount would be payable unless the actual net promoter score was at least 85 percent of the net promoter score target, (ii) the target bonus award would be payable if the net promoter score was 100 percent of the targeted goal…

Each individual survey is given an overall satisfaction score and the scores are then aggregated by the third party company to calculate a total score known as a net promoter score.

…for the customer service component of his bonus was structured so that no amount would be paid unless the net promoter score was at least 85 percent of the net promoter score target, with the target bonus award being paid out if the net…

For Fiscal 2016, AmeriGas Propane engaged a third party company to conduct customer surveys in order to better understand customer satisfaction with services provided by AmeriGas Propane.

Each individual survey is given an overall satisfaction score and the scores are then aggregated by the third party company to calculate a total score known as a net promoter score.

…his bonus was structured so that no amount would be paid unless the net promoter score was at least 90 percent of the net promoter score target, with the target bonus award being paid out if the net promoter score was 100 percent of the targeted goal.