Great Plains Energy Inc
In their words
“Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates for 2007 was 59%”
“Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates was 57%”
“Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates was 40%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (10)
Retention rate (Strategic Energy): 59% (2007) — “Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates for 2007 was 59%”
Retention rate (Strategic Energy (excluding month-to-month)): 57% (Q3 2007) — “Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates was 57%”
Retention rate (Strategic Energy (excluding month-to-month)): 40% (Q2 2007) — “Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates was 40%”
Retention rate (Strategic Energy (excluding month-to-month)): 64% (Q1 2007) — “Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates was 64%”
Retention rate (Strategic Energy (including month-to-month customers on market-based rates)): 80% (Q3 2006) — “volume-based customer retention rates including month-to-month customers on market-based rates were 80%”
Retention rate (Strategic Energy (excluding month-to-month customers on market-based rates)): 58% (Q3 2006) — “volume-based customer retention rate, excluding month-to-month customers on market-based rates, was 58% for the three months ended”
Retention rate (Strategic Energy, excluding month-to-month customers on market-based rates): 76% (FY2005) — “Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates, for 2005 was 76%.”
Retention rate (Strategic Energy): 65% (Q3 2005) — “Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates, for the three months ended and year to date September 30, 2005, was 39% and 65%, respectively.”
Retention rate: 72% (Q1 2005) — “The customer retention rate decreased from 76% in the fourth quarter of 2004 to approximately 72% in the first quarter of 2005.”
Retention rate (Strategic Energy): 79% (2004) — “Strategic Energy had a 24 79% customer retention rate for 2004”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.