Black Hills Corporation
In their words
“A slate of customer experience metrics including customer perception (JD Power for Natural Gas and Electric) and customer interaction (Customer Effort and Net Promoter Score), deepening our commitment to diversity by adding metrics for diverse…”
Disclosed NPS over time
Every Net Promoter Score Black Hills Corporation has published, by date.
NPS disclosures (3)
…at 72.8 SAIDI: 61.56 5.0 Percent Customer Interaction: Customer Effort; target set at 8.9; threshold set at 8.8 8.8 Customer Interaction: Net Promoter Score; target set at 67; threshold set at 64 65.4 2.5 Percent Customer Brand/Perception: JD Power Gas…
…a slate of customer experience metrics including customer perception (JD Power for Natural Gas and Electric) and customer interaction (Customer Effort and Net Promoter Score), deepening our commitment to diversity by adding metrics for diverse…
Also, our year-to-date Net Promoter Score through mid-October was approximately 64, an improvement from 60 in 2020 and notable improvement from a score of 42 4 years ago.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.