Vistra Corp.
vistracorp.com ↗In their words
“Our total retail customer counts have declined approximately 1% during the nine months ended September 30, 2016”
“Total retail customer counts have declined approximately 1% during the nine months ended September 30, 2016”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Churn (retail (total)): 1% (9M2016) — “our total retail customer counts have declined approximately 1% during the nine months ended September 30, 2016”
Churn (retail): 1% (9M 2016) — “total retail customer counts have declined approximately 1% during the nine months ended September 30, 2016”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.