Xcel Energy
xcelenergy.com ↗In their words
“Xcel Energy saw a boost in Net Promoter Score of 7 points to 36 through personalized video messaging, above the industry standard of 15.”
“Target Performance Maximum Performance 2017 Actual Performance % Payout % Weight Weighted Calculation Customer Net Promoter Score (Residential Customers) 40 th percentile 60 th percentile 70 th percentile 47 th percentile 67.50% 20% 13.50% Public…”
“Emissions since 2005, with plans to reach a carbon emissions reduction of at least 45% by 2021 Customer Value Industry leader in our level of focus on the Net Promoter Score®1 customer loyalty metric National account team formed to support…”
NPS disclosures (3)
Xcel Energy saw a boost in Net Promoter Score of 7 points to 36 through personalized video messaging, above the industry standard of 15.
…Target Performance Maximum Performance 2017 Actual Performance % Payout % Weight Weighted Calculation Customer Net Promoter Score (Residential Customers) 40 th percentile 60 th percentile 70 th percentile 47 th percentile 67.50% 20% 13.50% Public…
…emissions since 2005, with plans to reach a carbon emissions reduction of at least 45% by 2021 Customer Value Industry leader in our level of focus on the Net Promoter Score®1 customer loyalty metric National account team formed to support…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.