Enernoc Inc
In their words
“Enterprise ARR Gross Churn Rate...18%”
“Enterprise ARR Net Churn Rate (negative 3)% reflects addition of ARR through upsells”
“Enterprise ARR Net Churn Rate (negative 4)% reflects addition of ARR through upsells”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (16)
Net revenue retention (Utility ARR): 12% (2015) — “Utility ARR net churn rate was 12% at December 31, 2015 compared to 10% at December 31, 2014”
Gross revenue retention (Utility ARR): 16% (2015) — “Utility ARR gross churn rate was 16% at December 31, 2015 compared to 13% at December 31, 2014”
Gross revenue retention (Enterprise ARR): 18% (2015) — “Enterprise ARR Gross Churn Rate...18%”
Net revenue retention (Utility): 86% (Q3 2015) — “Utility ARR Net Churn Rate 14% at Sept 30, 2015”
Churn (Utility): 16% (Q3 2015) — “Utility ARR Gross Churn Rate 16% at Sept 30, 2015 vs 13% at Dec 31, 2014”
Net revenue retention (Enterprise): 103% (Q3 2015) — “Enterprise ARR Net Churn Rate (negative 3)% reflects addition of ARR through upsells”
Churn (Enterprise): 15% (Q3 2015) — “Enterprise ARR Gross Churn Rate 15% at Sept 30, 2015 vs 18% at Dec 31, 2014”
Net revenue retention (Utility): 85% (H1 2015) — “Utility ARR Net Churn Rate 15% at June 30, 2015”
Churn (Utility): 18% (H1 2015) — “Utility ARR Churn Rate 18% at June 30, 2015 vs 13% at Dec 31, 2014”
Net revenue retention (Enterprise): 104% (H1 2015) — “Enterprise ARR Net Churn Rate (negative 4)% reflects addition of ARR through upsells”
Churn (Enterprise): 12% (H1 2015) — “Enterprise ARR Churn Rate 12% at June 30, 2015 vs 18% at Dec 31, 2014”
Net revenue retention (Utility): 92% (Q1 2015) — “Utility ARR Net Churn Rate 8% at March 31, 2015”
Net revenue retention (Enterprise): 94% (Q1 2015) — “Enterprise ARR Net Churn Rate 6% at March 31, 2015 vs 15% at Dec 31, 2014”
Churn (Enterprise): 11% (Q1 2015) — “Enterprise ARR Churn Rate 11% at March 31, 2015 vs 18% at Dec 31, 2014”
Churn (Utility): 13% (FY2014) — “Utility ARR Churn Rate(4)(9) 13 % N/A”
Churn (Enterprise): 18% (FY2014) — “Enterprise ARR Churn Rate(2)(9) 18 % N/A”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.