Contact
In their words
“Contact's Net Promoter Score improved to +14 from -3 a year earlier, reflecting fewer customer complaints.”
“Contact experienced a large jump in net promoter score from negative to positive territory.”
NPS disclosures (2)
Contact's Net Promoter Score improved to +14 from -3 a year earlier, reflecting fewer customer complaints.
Contact experienced a large jump in net promoter score from negative to positive territory.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.