Kansas City Power & Light Co
In their words
“Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates was 96% for the three months ended March 31, 2008”
“Volume-based customer retention rate, excluding month-to-month customers on market-based rates for 2006 was 61%”
“Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates, was 54% for the three months ended and 52% year to date June 30, 2006.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate (Strategic Energy): 96% (Q1 2008) — “Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates was 96% for the three months ended March 31, 2008”
Retention rate (Strategic Energy): 61% (2006) — “volume-based customer retention rate, excluding month-to-month customers on market-based rates for 2006 was 61%”
Retention rate (Strategic Energy): 54% (Q2 2006) — “Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates, was 54% for the three months ended and 52% year to date June 30, 2006.”
Retention rate (Strategic Energy): 50% (Q1 2006) — “Strategic Energy's volume-based customer retention rate, excluding month-to-month customers on market-based rates, was 50 % for the three months ended March 31, 2006.”
Retention rate (Strategic Energy): 70% (Q2 2005) — “Strategic Energy's customer retention rate for the three months ended and year to date June 30, 2005, was approximately 70%.”
Retention rate: 79% (FY2004) — “the customer retention rate for the year was 79%”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.