Origin Energy Ltd
In their words
“Origin Energy's strategic Net Promoter Score improved by 7 points to -6, reflecting improved customer perception.”
“As at November 30, 2002 a total of 63,206 electricity customers have chosen to actually change retailer. This equates to an annualized churn rate of less than 3%.”
“Annualized churn rate of approximately 4% of Victorian electricity customers, within the expected range of 3 to 5% annual churn”
NPS disclosures (3)
Origin Energy reports higher interaction Net Promoter Scores through its new solar quote platform.
Origin Energy recorded its best ever Net Promoter Score in Q4 2020.
Origin Energy's strategic Net Promoter Score improved by 7 points to -6, reflecting improved customer perception.
Retention disclosures (7)
Churn (Victorian electricity): 3% (Nov 2002, annualized) — “As at November 30, 2002 a total of 63,206 electricity customers have chosen to actually change retailer. This equates to an annualized churn rate of less than 3%.”
Churn (Victorian electricity): 4% (2002, annualized) — “annualized churn rate of approximately 4% of Victorian electricity customers, within the expected range of 3 to 5% annual churn”
Churn (Victoria electricity and gas): 10% (2002) — “in the state of Victoria, where full retail contestability was introduced for both electricity and gas in 2002, customer churn to date has remained at less than 10%”
Churn (Victorian electricity customers): 3% (Nov 2002, annualized) — “As at November 30, 2002 a total of 63,206 electricity customers have chosen to actually change retailer. This equates to an annualized churn rate of less than 3%.”
Churn (Victorian electricity customers): 4% (2002, annualized) — “annualized churn rate of approximately 4% of Victorian electricity customers, within the expected range of 3 to 5% annual churn”
Churn (Victoria electricity): 3% (2002) — “This equates to an annualized churn rate of less than 3%.”
Churn (Victoria electricity): 4% (2002) — “This represents an annualized churn rate of approximately 4% of Victorian electricity customers, within the expected range of 3 to 5% annual churn.”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.