Stem, Inc.
stem.com ↗In their words
“Additionally, we are proud to announce consistently great Net Promoter Scores of 68 for storage and 62 for solar. These scores represent above-average likelihood of customers willing to recommend Stem.”
“Retention rates are at all-time highs with solar at 99.2% and storage at 98.5%”
“Retention rates are at all-time highs with solar at 99.2% and storage at 98.5%”
NPS disclosures (2)
Additionally, we are proud to announce consistently great Net Promoter Scores of 68 for storage and 62 for solar. These scores represent above-average likelihood of customers willing to recommend Stem.
Our customers continue to value our differentiated services, as indicated by our high retention rates and top quartile net promoter scores.
Retention disclosures (3)
Retention rate (storage): 98.5% (Q4 2023) — “retention rates are at all-time highs with solar at 99.2% and storage at 98.5%”
Retention rate (solar): 99.2% (Q4 2023) — “retention rates are at all-time highs with solar at 99.2% and storage at 98.5%”
Churn (Athena and PowerTrack platforms): 5% (Q4 2021) — “historically low churn across the Athena and PowerTrack platforms, which is in the low-single-digits”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.