Flotek Industries, Inc.
In their words
“Retention rate (subscription-based services (data analytics)): 95% (FY2023) — “subscription-based services have had a 95% annualized retention rate”
“Retention rate (subscription-based services (data analytics)): 98% (Q3 2023) — “subscription-based services have had a 98% annualized retention rate”
“Repetitiveness retention rate of a repeatable client also is well above 80%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate (subscription-based services (data analytics)): 95% (FY2023) — “subscription-based services have had a 95% annualized retention rate”
Retention rate (subscription-based services (data analytics)): 98% (Q3 2023) — “subscription-based services have had a 98% annualized retention rate”
Retention rate: 80% (Q1 2016) — “repetitiveness retention rate of a repeatable client also is well above 80%”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.