Exelon Corporation
exeloncorp.com ↗In their words
“Customer retention rates have averaged 77% over the last five years”
“Our retail operating metrics remain strong; 79% customer renewal rates”
“78% customer renewal rates, average customer duration of more than six years”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (12)
Retention rate (Constellation retail): 77% (5-year average) — “Customer retention rates have averaged 77% over the last five years”
Retention rate (Natural gas): 91% (Q4 2020) — “91% natural gas customer retention rate”
Retention rate (Retail power): 79% (Q4 2020) — “79% retail power customer renewal rate”
Retention rate (retail/C&I customers): 79% (Q4 2019) — “Our retail operating metrics remain strong; 79% customer renewal rates”
Retention rate (Constellation C&I): 78% (Q4 2018) — “78% customer renewal rates, average customer duration of more than six years”
Retention rate (natural gas): 90% (2017) — “90% natural gas customer retention rate”
Retention rate (retail power): 74% (2017) — “74% retail power customer renewal rate”
Retention rate (Constellation C&I): 70% (Q3 2017) — “revenue renewal rates compared to last couple of years, moving from something closer to 80% to low 70%”
Retention rate (Natural Gas): 91% — “91% natural gas customer retention rate”
Retention rate (Retail Power): 77% — “77% retail power customer renewal rate”
Retention rate (natural gas): 90% — “90% natural gas customer retention rate”
Retention rate (retail power): 80% — “80% retail power customer renewal rate”
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.