British Gas
britishgas.co.uk ↗In their words
“British Gas increased Net Promoter scores from 45 to 75 while decreasing bad debts by 90% and increasing growth rates by 30%.”
“British Gas reports improved Net Promoter Score despite energy crisis, though customers don't strongly connect with new Evolve brand.”
“British Gas demonstrates strong customer retention performance in a challenging year.”
NPS disclosures (3)
British Gas reports improved Net Promoter Score despite energy crisis, though customers don't strongly connect with new Evolve brand.
British Gas increased Net Promoter scores from 45 to 75 while decreasing bad debts by 90% and increasing growth rates by 30%.
British Gas improved Net Promoter Scores while decreasing bad debts by 90 per cent and increasing growth rates by 30 per cent.
Retention disclosures (1)
British Gas demonstrates strong customer retention performance in a challenging year.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.