AGL Energy
agl.com.au ↗In their words
“AGL Energy reported Strategic Net Promoter Score improving to +10 as part of its turnaround strategy.”
“AGL Energy reports Net Promoter Score remains at historical year-end highs at positive 6, a measure of customer loyalty.”
“AGL achieved record high Net Promoter Scores during its expansion into mobile and internet services.”
Disclosed NPS over time
Every Net Promoter Score AGL Energy has published, by date.
NPS disclosures (9)
AGL Energy reported Strategic Net Promoter Score improving to +10 as part of its turnaround strategy.
AGL Energy reports Net Promoter Score remains at historical year-end highs at positive 6, a measure of customer loyalty.
AGL achieved record high Net Promoter Scores during its expansion into mobile and internet services.
TCS solution helped utility major AGL improve service quality and Net Promoter Score, winning IDC future of intelligence award.
Christine Corbett is credited with shifting AGL's net promoter score from negative to strongly positive.
AGL Energy uses Net Promoter Score as a feedback mechanism alongside customer satisfaction tracking.
AGL Energy reported substantially improved net promoter score compared with recent years in Q2 2020.
AGL's Net Promoter Score improved by 5.6 points as it grows its customer base.
AGL's bill shock app trial achieved an NPS of +42, though AGL's annual average NPS remains negative.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.