Enphase Energy
enphase.com ↗In their words
“Our global customer service NPS was 80% in the second quarter as compared to 82% in the first quarter. Our average call wait time remained approximately 2 minutes.”
“Our global customer service NPS was 79% in Q4 compared to 77% in Q3. Average call week time was 1.6 minutes.”
“Our customer service NPS was 77% in Q3 compared to 79% in Q2. The average call wait time was 2 minutes.”
Disclosed NPS over time
Every Net Promoter Score Enphase Energy has published, by date.
NPS disclosures (60)
Enphase Energy's global Net Promoter Score dipped to 80 in Q2 from 82 in Q1, still indicating strong customer sentiment.
Our global customer service NPS was 80% in the second quarter as compared to 82% in the first quarter. Our average call wait time remained approximately 2 minutes.
Enphase Energy reported a record Net Promoter Score of 82 with improved customer experience metrics.
Enphase Energy achieved a record Net Promoter Score of 82 in Q1 2026, indicating high customer satisfaction.
EODB Targets Number of Points Possible Points Earned Maintain worldwide net promoter score at 75% 10.0 8.1 Improve call wait times for solar and storage installations Grow O&M Business Improve serviceability and cycle time of battery systems •
Our Net Promoter Score (commonly referred to as “NPS”) improved to 78% in both 2025 and 2024, compared to 76% in 2023
Our Net Promoter Score (commonly referred to as “NPS”) improved to 78% in both 2025 and 2024, compared to 76% in 2023, reflecting the impact of these customer service initiatives.
Our global customer service NPS was 79% in Q4 compared to 77% in Q3. Average call week time was 1.6 minutes.
Our customer service NPS was 77% in Q3 compared to 79% in Q2. The average call wait time was 2 minutes.
Our global customer service NPS was 79% in Q2 compared to 77% in Q1. The average call wait time decreased to 1.8 minutes, largely due to staffing and continued investment in automation.
Our customer service NPS held steady at 77% in Q1 as compared to 78% in Q4. The average call wait time increased slightly to 3.5 minutes, largely due to the winter storms in the US.
EODB Targets Number of Points Possible Points Earned Maintain worldwide net promoter score at 75% 10.0 5.0 Improve call wait times Improve customer service by automation and analytics Improve serviceability and cycle time of battery systems •
Our Net Promoter Score (commonly referred to as “NPS”) improved to 78% in 2024 from 76% in 2023 as a result of multiple customer service initiatives.
Our worldwide Net Promoter Score was 78% in Q4, the same compared to Q3. Our average call wait time decreased to 2.8 minutes from 4.4 minutes.
Our worldwide Net Promoter Score was 78% in Q3, slightly down from 79% in Q2. Our average call wait times increased to 4.4 minutes from 2.5 minutes, partially due to higher call volumes from disruptions in the installer landscape.
Our worldwide NPS was 79% in Q2, up from 78% in Q1. Our average call wait time was 2.5 minutes in Q2, compared to 1.9 minutes in Q1.
Our worldwide NPS was 78% in Q1 compared to 77% in Q4. Our average call wait time was 1.9 minutes in Q1 compared to 1 minute in Q4.
…four goals for 11 points related to customer service initiatives, with targets set at improving the customer service net promoter score (“NPS”) to 73% for the year, improving wait times on solar and storage, and improving our worldwide distributor NPS…
Our Net Promoter Score (commonly referred to as “NPS”) improved to 76% in 2023 from 69% in 2022 as a result of multiple customer service initiatives.
Our worldwide NPS was 77% in Q4, the same as Q3. Our average call wait time was one minute compared to 1.3 minutes in Q3.
Enphase Energy achieved a worldwide Net Promoter Score of 77 in Q3 2023, with significant improvements in customer experience.
Our Net Promoter Score is 78 in the U.S. We are opened 24/7, our call center.
Our worldwide NPS was 74% in Q2, compared to 75% in Q1. Our North American NPS was 77%, the same as Q1.
Our Net Promoter Score worldwide was 75% in Q1 compared to 71% in Q4. Our North American NPS was 77% compared to 74% in Q4.
…five goals for 14 points related to customer service initiatives, with targets set at improving the customer service net promoter score (“NPS”) to 70% for the year, the Solargraf software NPS to at least a 40%, the proposal and permitting services NPS…
Our Net Promoter Score (commonly referred to as “NPS”) improved to 69% in 2022 from 67% in 2021 through multiple customer service initiatives.
Our Q4 net promoter score worldwide was 71% compared to 70% in Q3. Our North American net promoter score was 74% compared to 71% in Q3.
Our Q3 NPS worldwide was 70% compared to 68% in Q2. Our North American NPS score was 71%, the same as Q2.
Our Q2 net promoter score or NPS worldwide was 68%, the same as in Q1 and our North American NPS was 71% compared to 74% in Q1. Our average call wait time increased to 4.7 minutes in Q2 compared to 3.2 minutes in Q1, primarily due to an increase in call…
Our Q1 Net Promoter Score worldwide was 68% and compared to 69% in Q4, and our North American Net Promoter Score was 74% compared to 73% in Q4.
…Improve worldwide net promoter score (NPS) to 64% Mr. Branderiz •
Our Net Promoter Score (commonly referred to as “NPS”) improved from 65% in 2020 to 67% in 2021 through multiple customer service initiatives.
Our Q4 NPS worldwide was 69% compared to 67% in Q3. Our North American NPS was 73% compared to 71% in Q3.
OUR CORE COMPETENCIES Customer Experience Quality Microinverter failure rate of 0.05% is a reality Added focus on battery quality Head start with LFP and 15-year limited warranty Network Operations Centre 11 Target NPS > 70;
Our Q3 Net Promoter Score worldwide was 67% and our North American Net Promoter Score was 71%, both unchanged from Q2. Our average call wait time went up a little bit, and was at 5.5 minutes in Q3, compared to 3 minutes in Q2, primarily related to the…
Our Q2 Net Promoter Score worldwide was 67% compared to 63% in Q1, and our North American Net Promoter Score was 71% compared to 69% in Q1.
Our Q1 Net Promoter Score worldwide was 63% compared to 62% in Q4 and our North America Net Promoter Score was 69% compared to 68% in Q4. Our average call wait time in Q1 was more than 5 minutes as we onboarded new installers and fielded calls related…
…tied to revenue attainment, gross margin percentage, operating expense limits, new product introductions, product quality measurements, customer satisfaction (Net Promoter Scores, NPS), cash flow, employee engagement (eNPS) and systems implementation.
Enphase's worldwide customer service NPS was above 60% in 2020, 10 points higher than industry benchmark.
Our Net Promoter Score (commonly referred to as “NPS”) improved from 52% in 2019 to 65% in 2020 through multiple customer service initiatives.
Enphase North America NPS was 68% in Q4, down from 71% in Q3; call wait times also increased.
The Enphase installer network, the way we will prioritize this, obviously, by the people who service the homeowners with the highest Net Promoter Score.
Our worldwide Net Promoter Score was 66% in the second quarter of 2020, a slight increase from 64% in the prior quarter. During the second quarter of 2020, we launched the online Enphase Community which gives installers and homeowners the ability to…
Enphase Energy built Enphase University on a Net Promoter Score of 84 from installer programme participants.
…So, if we can keep our NPS, net promoter score, above 60 – this quarter, we did 72. That's a phenomenal quarter.
Enphase's Upgrade Program has increased cumulative average Net Promoter Score since inception, with opt-in numbers exceeding expectations.
Specific goals were tied to revenue attainment, gross margin percentage, operating expense limits, new product introductions, product quality measurements, customer satisfaction (Net Promoter Scores, NPS), cash flow, employee engagement (eNPS) and…
Specific goals were tied to revenue attainment, gross margin percentage, operating expense limits, new product introductions, product quality measurements, customer satisfaction (Net Promoter Scores, NPS), cash flow, employee engagement (eNPS) and…
Our Net Promoter Score (commonly referred to as “NPS”) improved from 37% in 2018 to 52% in 2019 through multiple customer service initiatives.
Our target is to exit 2020 with an NPS score greater than 65, a number that’s considered very good in our industry. Let’s talk about the impact of the coronavirus.
…M Series NPS 500 dppm 30 sec Reliability Wait Time Target Target Laser Focus on Quality and Customer Service 15X refers to actual results of IQ 7TM Microinverters as of Q3’19, NPS refers to Net Promoter Score as of Q3’19 8 | © 2019 Enphase Energy, Inc.
Our homeowner NPS for this legacy product upgrade program was 64% in Q3 of 2019. Now let’s cover tariffs.
We are happy to report our NPS for this upgrade program as given by the homeowners was 65% in Q2 of '19.We are paying more attention to our mobile apps as part of improving our overall customer experience.
Our NPS in North America was approximately 50% in Q1 compared to approximately 51% in the fourth quarter of 2018. Our target is to achieve a worldwide NPS of 60% or higher in the fourth quarter of 2019.
We also started tracking our Net Promoter Score (commonly referred to as “NPS”) as another tool to measure how our customers perceive us and how likely they are to recommend us to a friend or colleague.
Our NPS in North America was approximately 51% in Q4, and our target is to achieve a worldwide NPS of 60% or higher in 2019. Now let's talk about the 301 tariffs that became effective in September of 2018 impacting Enphase microinverters and accessories.
Our customer service NPS was over 50% in Q3, versus 40% in Q2. We have made significant improvement with our customer service in the last four quarters, making it easier to do business with Enphase.
…Care Of Homeowners and Installers Put in Place Right People, Processes Enable Self-Service – App, Chat, Forums > 60% NPS Customers = Promoters Achieve Best in Class Quality Issues Solved First Time In Minutes Improving Operations To Resolve Customer…
Our NPS has improved dramatically in just three quarters. We view it as evidence of our progress towards embracing a customer experience focus culture.
In short, we are focused on providing superior customer experience measured by continuously improving NPS metrics. I will provide updates on this effort every quarter.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.