DOMINION ENERGY, INC
dominionenergy.com ↗In their words
“All business areas to achieve Net Promoter Scores (NPS), as measured through September 30, 2025, equal to or better than the respective 3-year average NPS for each business area (3 points); and 2.”
“All business units will complete one key customer journey redesign aligned with net promoter score data and will implement two or more customer experience improvements by year end (5 points).”
“Training whereby 95% of leaders will complete a workplace civility and inclusion training hosted by officers; and 4. all business units will complete one key customer journey redesign aligned with net promoter score data and will implement two or more…”
NPS disclosures (3)
All business areas to achieve Net Promoter Scores (NPS), as measured through September 30, 2025, equal to or better than the respective 3-year average NPS for each business area (3 points); and 2.
All business units will complete one key customer journey redesign aligned with net promoter score data and will implement two or more customer experience improvements by year end (5 points).
…training whereby 95% of leaders will complete a workplace civility and inclusion training hosted by officers; and 4. all business units will complete one key customer journey redesign aligned with net promoter score data and will implement two or more…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.