Genie Energy Ltd.
genie.com ↗In their words
“Churn in the second quarter dropped to 4.8% from 5.5% in the first quarter”
“Customer churn in first quarter was 5.5%, unchanged from the year-ago quarter and just a 10 basis point increase from the fourth quarter”
“Our churn rate was down 30 basis points from last year at 4.4%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (26)
Churn (GRE): 4.8% (Q2 2025) — “Churn in the second quarter dropped to 4.8% from 5.5% in the first quarter”
Churn: 5.5% (Q1 2025) — “Customer churn in first quarter was 5.5%, unchanged from the year-ago quarter and just a 10 basis point increase from the fourth quarter”
Churn: 4.6% (Q2 2024) — “Average monthly churn increased to 4.6% in three months ended June 30, 2024 compared to 4.3% for same period in 2023”
Churn (GRE): 4.4% (Q3 2023) — “Our churn rate was down 30 basis points from last year at 4.4%”
Churn (GRE): 4.3% (Q2 2023) — “our churn rate dropped to 4.3% from 4.4% in the prior and year ago quarters”
Churn (GRE): 4% (Q3 2021) — “our churn rate remained below typical pre-COVID levels at 4%”
Churn (GRE domestic): 3.7% (Q3 2020) — “Monthly average churn fell to 3.7% from 3.9% last quarter and from 5.3% in the year ago quarter”
Churn (GRE domestic): 3.9% (Q2 2020) — “GRE's churn rate decreased to 3.9% in the second quarter from 4.7% in the first quarter”
Churn (GRE domestic): 4.7% (Q1 2020) — “Customer churn in the first quarter decreased again to 4.7% per month from 5.3% per month in the first quarter of 2019”
Churn (GRE domestic): 6.1% (Q4 2019) — “GREs churn in the fourth quarter dropped to 6.1% compared to 7.1% a year earlier”
Churn (GRE domestic): 4.4% (Q2 2019) — “In the second quarter, we took a big bite out of our customer churn, reducing our monthly domestic rate to 4.4% from 5.3% in the first quarter”
Churn (Genie Retail Energy (GRE)): 5.3% (Q1 2019) — “Average monthly average churn decreased to 5.3% from 7.1% in 4Q18”
Churn (GRE (Genie Retail Energy)): 5.7% (Q2 2018) — “GRE's average monthly customer churn decreased to 5.7% from 7.6% in the first quarter and from 6.3% in the year ago quarter”
Churn (GRE domestic): 7.9% (Q1 2018) — “Our return rate was 7.9% in the quarter compared to 6.1% in the year-ago quarter”
Churn: 6.9% (Q4 2017) — “Customer churn in the fourth quarter was 6.9% the same is in the third quarter and a slight increase from 6.7% in the year-ago quarter.”
Churn: 6.9% (Q3 2017) — “average monthly churn during the third quarter to 6.9% up from 6% in the year ago quarter and 6.3% in the second quarter.”
Churn: 6.3% (Q2 2017) — “churn in the second quarter up from 5.8% in the year ago quarter and 6.1% in the first quarter to 6.3%”
Churn: 6.1% (Q1 2017) — “Average monthly customer churn in the first quarter was 6.1% that represents a 30 basis points decrease compared to the prior quarter”
Churn: 6.4% (Q3 2016) — “Average monthly customer return was 6.4% in the third quarter that represents the 30 basis point decrease compared to the year ago quarter”
Churn: 6.2% (Q2 2016) — “rate of churn meanwhile dropped a bit, decreasing to 6.2% in the second quarter from 6.4% in the first quarter and 6.3% in the year-ago quarter.”
Churn (Genie Retail Energy): 5.9% (Q4 2014) — “average monthly customer churn decreased compared to the sequential and year-over-year quarters, falling to 5.9%”
Churn (Genie Retail Energy): 6.2% (Q3 2014) — “Genie Retail Energy's average monthly customer churn decreased significantly...falling to 6.2% from 8.1% in 2Q14”
Churn: 6.2% (Q4 2013) — “Average monthly churn was 6.2% in 4Q13, a decrease from 6.3% in the prior quarter and 6.8% in the year ago quarter”
Churn: 6.3% (FY2013) — “Average monthly churn decreased from 6.6% in the year ended December 31, 2012 to 6.3% in the year ended December 31, 2013”
Churn: 6.8% (Q4 2012) — “Average monthly churn was 6.8% in 4Q12, unchanged from 4Q11 and an increase from 6.6% in 3Q12”
Churn (IDT Energy): 6.4% (Q4 2011 (monthly)) — “Monthly churn over the five month transition period averaged 6.4%, compared to 6.1% in the three months ended October 31, 2011”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.