CMS ENERGY CORP
cmsenergy.com ↗NPS disclosures (3)
…49 $750 million customer investment 1.8 million meters; to be completed in 2017 Utilizing cellular connectivity Net Promoter Score Lift since 2012 Residential: 140% Business: 114% Smart Meters In Action Smart meters improve quality while reducing…
Smart Meter Technology Net Promoter Score 26 Snapshot 41 58% increase 33 Emphasis on Corporate Citizenship . . . . . . . . makes an impact on our customers and our community.
…customer 3 2 4 INSTALLATION EXPERIENCE CUSTOMER DEDICATED CALL COMMUNICATION CENTER 1 5 OUTREACH WEB PORTAL EVENTS Net promoter score increase: 40% Opt-out rate: < 1% PKP 3 Platform for future investment Commitment to financial goals New smart “Grid”…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.