Verticals / Public sector & non-profit
Public sector & non-profit
Government bodies, public services, charities and associations. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
124
Companies
with a public NPS or retention disclosure
130
NPS disclosures
67 companies gave a number
77
Median disclosed NPS
last 3 years · 64 scores
16
Report retention
NRR, GRR, retention rate, churn or renewal
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
E
ERS
Government Agency
84NPS · 2026
“ERS recorded a Net Promoter Score of 83.96 for the 2025/26 financial year, up from 77.3 in the previous year.”
Latest: times.co.sz
IRS Direct File
Government Tax Service · irs.gov
80NPS · 2026
“The IRS Direct File program achieved a net promoter score of +80 on a scale of -100 to +100.”
Latest: fedscoop.com
Operation HOPE
Financial Services NGO · operationhope.org
79NPS · 2026
“Operation HOPE increased Net Promoter Score to 79 in 2025 annual report, described as among the highest scores an organization can achieve.”
Latest: streetinsider.com
N
NZTE
Trade Development · nzte.govt.nz
79NPS · 2026
“NZTE achieved an exporter satisfaction score (Net Promoter Score) of +79, reflecting strong employee engagement and service delivery.”
Latest: businessdesk.co.nz
NR
National Research NRC
Government & Research
68NPS · 2026
“National Research NRC's Net Promoter Score reached 68 in Q4 2025, reflecting strong customer trust.”
Latest: aol.com
SD
San Diego MTS
Public Transit · sdmts.com
44NPS · 2025
“San Diego MTS reported NPS of +44 for bus and +50 for trolley service in its 2024 customer satisfaction survey, significantly above the national average.”
Latest: masstransitmag.com
USA Swimming
Sports Association · usaswimming.org
94NPS · 2025
“USA Swimming's Block Party Program reported Net Promoter Score of 94, exceeding major brands like Apple and Netflix.”
Latest: swimmingworldmagazine.com
Australian Sailing
Sports Association · sailing.org.au
7NPS · 2026
“Australian Sailing maintains a strong Net Promoter Score of 7 out of 10 in 2026 survey, demonstrating consistent confidence.”
Latest: marinebusinessnews.com.au
CERN
Research Organization · cern.ch
22NPS · 2025
“CERN's alumni network Net Promoter Score increased from 12 in 2020 to 22 in 2025, reflecting improved recommendations.”
Latest: home.cern
MP
Malaysia Post / Postal Service
Postal Service · pos.com.my
32NPS · 2026
“Malaysia's Postal Service saw its Net Promoter Score for retail services rise from 32.0, accompanying improvements in customer satisfaction.”
Latest: themalaysianreserve.com
IT Ukraine Association
Trade Association · itukraine.org.ua
84NPS · 2026
“IT Ukraine Association marks 22 years with an NPS of +84 and disclosed retention rate.”
Latest: itukraine.org.ua
Norrsken Accelerator
Venture Accelerator · norrsken.org
100NPS · 2025
“Norrsken Accelerator's in-person support programme has achieved a Net Promoter Score of 100.”
Latest: bebeez.eu
Latest NPS disclosures
2026-10-11
32
Malaysia's Postal Service saw its Net Promoter Score for retail services rise from 32.0, accompanying improvements in customer satisfaction. themalaysianreserve.com ↗
2026-09-26
7
CSA's Net Promoter Score remained resilient, rising from 6.7 to 6.8, while its GlobeScan Trust score increased from 62.6 in 2023 to 67.3 in 2025. supersport.com ↗
2026-09-24
—
USPS management pressured employees to manipulate customer satisfaction surveys to artificially boost satisfaction scores. fedweek.com ↗
2026-09-21
—
PHL dropped to last place in customer satisfaction for sixth consecutive year, though scores are climbing amid $2B upgrade. delco.today ↗
2026-09-18
708
PDX ranked no. 2 in J.D. Power's 2026 North America Airport customer satisfaction study with a score of 708 on a 1,000-point scale. kptv.com ↗
2026-09-18
715
Tampa International Airport ranked highest among large airports with a customer satisfaction score of 715. audacy.com ↗
2026-09-18
—
MSP ranked highest in passenger satisfaction among mega airports for a third consecutive year. krfofm.com ↗
2026-09-18
—
Pittsburgh International Airport ranked among North America's best medium airports based on customer satisfaction scores. star-telegram.com ↗
2026-09-18
672
Pittsburgh International Airport scored 672 out of 1,000 on the Customer Satisfaction Index, ranking among North America's best medium airports. usatoday.com ↗
2026-09-18
642
Sky Harbor International Airport ranked third best mega airport in the country for third consecutive year with customer satisfaction score of 642 out of 1,000. autos.yahoo.com ↗
2026-09-17
718
PHL ranked last for 6th consecutive year in J.D. Power passenger satisfaction survey with a score of 718. nbcphiladelphia.com ↗
2026-09-17
18
OPM's June workforce pulse survey recorded a net promoter score of 17.9. executivegov.com ↗
More companies in Public sector & non-profit
Number of entries in brackets.
CoreCivic, Inc.5Crown Commercial Service4VIA Metropolitan Transit3Alpha Capital Acquisition Co2Cleveland Hopkins International Airport2Dragoneer Growth Opportunities Corp. II2Guernsey2Healthcare Merger Corp.2Malacca Straits Acquisition Co Ltd2Philadelphia International Airport (PHL)2Pittsburgh International Airport24A's1AC Transit1ADS (trade association)1ATIA1Association of Optometrists1Birmingham-Shuttlesworth International Airport (BHM)1Boston Pickle Club1British Cycling1Busan-Jinhae Free Economic Zone Authority1CATS1CSA1CSIR1CalPERS / Assured Allies1California Health Care Foundation / Medi-Cal1Chamber (unspecified)1Chicago Housing Authority1Choctaw Nation1Christian Hunter / NTIA Champs1City of Lacombe1City of Lloydminster1City of Mission1Colorado RTD1Conductor1Connecticut1Cricket South Africa (CSA)1Customer Science1DMVA (Department of Military and Veteran Affairs)1Dallas CEO's Emerging Women Leadership Network1DeKalb County1Dubai Customs1Durham County Council1EHB1ERS (Eswatini Revenue Service)1England Golf1Environment Agency – Abu Dhabi1Eswatini Revenue Service (ERS)1Europeana Network Association1Exmoor National Park Authority1Explore Edmonton1FOMA1Family Development Foundation1Farmers Branch senior center1Financial Services Regulatory Authority (FSRA)1Fox Cities Chamber1Greeley Area Chamber of Commerce1Helsinki social and health services1Inje County Water and Sewage Office1Jeonnam Development Corporation1MEP National Network1
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.