Verticals / Public sector & non-profit / United States Postal Service
United States Postal Service
usps.com ↗—
Latest disclosed NPS
no score published
1
NPS entries
0 with a number
2026
Years covered
1 entries in all
In their words
“USPS management pressured employees to manipulate customer satisfaction surveys to artificially boost satisfaction scores.”
NPS disclosures (1)
24 Sep 2026
CSATProgram
USPS management pressured employees to manipulate customer satisfaction surveys to artificially boost satisfaction scores.
— reported by fedweek.com · 24 Sep 2026
fedweek.com ↗Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Public sector & non-profit
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.