Philadelphia International Airport (PHL)
phl.org ↗In their words
“PHL ranked last for 6th consecutive year in J.D. Power passenger satisfaction survey with a score of 718.”
“PHL dropped to last place in customer satisfaction for sixth consecutive year, though scores are climbing amid $2B upgrade.”
NPS disclosures (2)
PHL dropped to last place in customer satisfaction for sixth consecutive year, though scores are climbing amid $2B upgrade.
PHL ranked last for 6th consecutive year in J.D. Power passenger satisfaction survey with a score of 718.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Public sector & non-profit
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.