CoreCivic, Inc.
In their words
“Contract retention rate of 95% over the five years through 2023 and including the renewal of all 34 management contracts”
“Contract retention rate up 95% over the previous 5 years”
“We had a 95% retention rate over the last 5 years of our management contracts”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Retention rate: 95% (FY2023) — “contract retention rate of 95% over the five years through 2023 and including the renewal of all 34 management contracts”
Retention rate: 95% (Q3 2023) — “contract retention rate up 95% over the previous 5 years”
Retention rate: 95% (Q3 2022) — “we had a 95% retention rate over the last 5 years of our management contracts”
Retention rate: 95% (FY2018) — “Over the past five years, we have maintained an average contract retention rate of 95% at our own facilities”
Retention rate: 94% (5.75 years average) — “maintained an average contract retention rate of 94% that our own facilities over the past 5 ¾ years”
Lighthouse companies in Public sector & non-profit
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.