VIA Metropolitan Transit
In their words
“VIA Metropolitan Transit received the highest overall customer satisfaction rating and Net Promoter Score in the U.S. for 2024 among transit agencies.”
“VIA Metropolitan Transit achieved best improvement in Net Promoter Score from Q1 2023 to Q1 2024.”
“VIA Metropolitan Transit's 2023 ridership increase is underpinned by its consistently high Net Promoter Score.”
NPS disclosures (3)
VIA Metropolitan Transit received the highest overall customer satisfaction rating and Net Promoter Score in the U.S. for 2024 among transit agencies.
VIA Metropolitan Transit achieved best improvement in Net Promoter Score from Q1 2023 to Q1 2024.
VIA Metropolitan Transit's 2023 ridership increase is underpinned by its consistently high Net Promoter Score.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Public sector & non-profit
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.