ERS
In their words
“ERS recorded a Net Promoter Score of 83.96 for the 2025/26 financial year, up from 77.3 in the previous year.”
“ERS Net Promoter Score improved dramatically over six years, from below 10 to approximately 83, following digital transformation.”
“ERS improved Net Promoter Score from 6.7% in 2022 to 77% by March 2025 through partnership with EPTC.”
Disclosed NPS over time
Every Net Promoter Score ERS has published, by date.
NPS disclosures (7)
ERS recorded a Net Promoter Score of 83.96 for the 2025/26 financial year, up from 77.3 in the previous year.
ERS Net Promoter Score improved dramatically over six years, from below 10 to approximately 83, following digital transformation.
ERS launches upgraded Net Promoter Score portal as part of new 'Rate My Service' feedback platform.
ERS recorded an NPS of 83.96 in 2025/26, up from 77.3 the previous year, reflecting service enhancements.
ERS improved Net Promoter Score from 6.7% in 2022 to 77% by March 2025 through partnership with EPTC.
ERS surpassed revenue collection targets and improved its Net Promoter Score, a global customer satisfaction metric.
ERS recorded a significant rise in its Net Promoter Score from 62.55 to 77.30 within a year.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Public sector & non-profit
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.