IRS Direct File
irs.gov ↗In their words
“The IRS Direct File program achieved a net promoter score of +80 on a scale of -100 to +100.”
“IRS Direct File's Net Promoter Score improved to +80, up from +74, with users praising its user-friendly interface.”
“IRS Direct File achieves Net Promoter Score of +74, indicating high likelihood of user recommendation.”
Disclosed NPS over time
Every Net Promoter Score IRS Direct File has published, by date.
NPS disclosures (4)
The IRS Direct File program achieved a net promoter score of +80 on a scale of -100 to +100.
IRS Direct File's Net Promoter Score improved to +80, up from +74, with users praising its user-friendly interface.
IRS Direct File achieves Net Promoter Score of +74, indicating high likelihood of user recommendation.
IRS Direct File pilot received an exceptionally high Net Promoter Score of +74 from users.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Public sector & non-profit
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.