NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology  /  Kyndryl Holdings

Kyndryl Holdings

TechnologyIT services & consultingIT Services & OutsourcingKDFortune 500 #280
kyndryl.com ↗
50
Latest disclosed NPS
6 Aug 2022
4
NPS entries
1 with a number
2022–26
Years covered
4 entries in all

In their words

“They continue to produce top-tier Net Promoter Scores generally north of plus 50. We continue to meet more than 99.7% of our service level agreement threshold with the June quarter being another quarter of above-target performance.”
— Martin Schroeter, Chief Executive Officer, Kyndryl Holdings · Earnings call, Q1 2023 · 6 Aug 2022 · NI-F38BE80
“Again, machine data, Kyndryl Bridge and our ability to automate in our advanced delivery initiative, all while our Net Promoter Scores on the run part of our business, which is what our customers are really are really looking at continues to improve.”
— Martin Schroeter, CEO, Kyndryl Holdings · Earnings call, Q1 2027 · 5 Aug 2026 · NI-B89C3A1
“Many of our customers have been working with Kyndryl for decades and we have top tier customer satisfaction scores as measured by Net Promoter Score.”
— Martin Schroeter, Chief Executive Officer, Kyndryl Holdings · Earnings call, Q2 2023 · 3 Nov 2022 · NI-648289B

NPS disclosures (4)

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5 Aug 2026
NPSProgram

…again, machine data, Kyndryl Bridge and our ability to automate in our advanced delivery initiative, all while our Net Promoter Scores on the run part of our business, which is what our customers are really are really looking at continues to improve.

— Martin Schroeter, CEO, Kyndryl Holdings · Earnings call, Q1 2027 · 5 Aug 2026 · NI-B89C3A1
Earnings call, Q1 2027 ↗
3 Nov 2022
NPSProgram

Many of our customers have been working with Kyndryl for decades and we have top tier customer satisfaction scores as measured by Net Promoter Score.

— Martin Schroeter, Chief Executive Officer, Kyndryl Holdings · Earnings call, Q2 2023 · 3 Nov 2022 · NI-648289B
Earnings call, Q2 2023 ↗
6 Aug 2022
NPS50

They continue to produce top-tier Net Promoter Scores generally north of plus 50. We continue to meet more than 99.7% of our service level agreement threshold with the June quarter being another quarter of above-target performance.

— Martin Schroeter, Chief Executive Officer, Kyndryl Holdings · Earnings call, Q1 2023 · 6 Aug 2022 · NI-F38BE80
Earnings call, Q1 2023 ↗
25 Feb 2022
NPSProgram

…stock price; total stockholder return; revenue; contract awards; customer satisfaction, renewals or retention rates; net promoter score; business divestitures or acquisitions; increases in specified indices; the attainment of growth rates; diversity…

— Kyndryl Holdings · SEC 8-K filing · filed 25 Feb 2022 · NI-9515FE4
SEC 8-K filing ↗

Retention disclosures (0)

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.