Air India Express
airindiaexpress.com ↗In their words
“Air India Express earned 4-Star World Airline Rating from Skytrax with NPS of 100.”
“Air India Express ranks among India's top four brand movers with significant Net Promoter Score improvement driven by fleet modernization and passenger experience enhancements.”
“Air India Express closed the financial year with a record tripling of its Net Promoter Score, reflecting transformation of guest experience.”
NPS disclosures (4)
Air India Express ranks among India's top four brand movers with significant Net Promoter Score improvement driven by fleet modernization and passenger experience enhancements.
Air India Express closed the financial year with a record tripling of its Net Promoter Score, reflecting transformation of guest experience.
Air India Express earned 4-Star World Airline Rating from Skytrax with NPS of 100.
Air India Express reports positive trends in Net Promoter Score and operational metrics in transformative 2025.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.