NPS Intelligence (beta)

“Delta Air Lines had a Net Promoter Score of 52 in November, cited as a pretty good score in airline industry comparison.”

“2011, 98% of survey respondents cited that overall they were satisfied to extremely satisfied with our performance In 2011, Donlen achieved a Net Promoter Score of 61 NPS…”

“Royal Caribbean reported Net Promoter Scores averaging in the low to mid-70s, with over 90% of guests using the app and monthly active users up fivefold since 2019.”

“LATAM Airlines' Net Promoter Score climbed from 19 in 2018 to 61, driven by inflight experience improvements.”

“New customer registrations through flagship community events in Milan and Forte dei Marmi and an integrated campaign · Strong growth in GMV per top customer of +12.3% and…”

“Has ensured operational continuity, and is reflected in our customer satisfaction metrics, including on-time performance of 83.8%, a scheduled completion rate of 99.6%, a…”

“As a result of our strong focus on customer service, our NPS (Net Promoter Score) average in 2025 totaled 38.5. In 2020, Azul was awarded best airline in the world by Tri…”

“Air India's Net Promoter Score rose by more than 70 points from -35 in late 2022 to nearly +40.”

“As of December 31, 2024, our post trip net promoter score (NPS), which is a customer loyalty and satisfaction measurement, was 70.9%. We are committed to continuous innov…”