Qantas
qantas.com.au ↗In their words
“Qantas reported Net Promoter Score improvements: Domestic +7 points, International +5 points; Jetstar International +6 points.”
“Qantas' customer net promoter score was referenced in FY27 earnings discussion amid Middle East operational challenges.”
“Qantas achieved its highest net promoter score, coinciding with AI-driven operational improvements that saved $30 million.”
NPS disclosures (10)
Qantas reported Net Promoter Score improvements: Domestic +7 points, International +5 points; Jetstar International +6 points.
Qantas' customer net promoter score was referenced in FY27 earnings discussion amid Middle East operational challenges.
Qantas achieved its highest net promoter score, coinciding with AI-driven operational improvements that saved $30 million.
Qantas reported Domestic and International Net Promoter Scores for 1H26 compared to 1H25 as part of its earnings results.
Qantas reports Perth consistently ranks as one of highest NPS locations in its network.
Qantas customer Net Promoter Score improved by 22 points, alongside a 19-point improvement for Jetstar.
Qantas' ultra long-haul routes from Perth achieve high net promoter scores and financial success.
Qantas efforts in December have contributed to a remarkable surge in the airline's net promoter score, a key measure of customer satisfaction.
Qantas CEO-elect notes recovery of Net Promoter Score alongside improved on-time performance and operational management.
Qantas' Perth-London route has the highest net promoter score of any in its business.
Retention disclosures (2)
Qantas doubles rewards programme to enhance customer retention and loyalty.
Qantas Loyalty is using magazine puzzles to engage frequent flyers and improve customer retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.