The Leela
theleela.com ↗In their words
“The Leela reported an NPS of 87 in H1 FY27, above the Asia-Pacific luxury segment benchmark of 74.”
“Leela achieved Net Promoter Score of 87 versus the Asia-Pacific luxury average of 74, and ranked #2 best hotel brand globally by Travel+Leisure.”
“The Leela achieved a Net Promoter Score of 86 in Q1 FY27, significantly ahead of industry average, maintaining leadership in guest satisfaction.”
Disclosed NPS over time
Every Net Promoter Score The Leela has published, by date.
NPS disclosures (5)
The Leela reported an NPS of 87 in H1 FY27, above the Asia-Pacific luxury segment benchmark of 74.
Leela achieved Net Promoter Score of 87 versus the Asia-Pacific luxury average of 74, and ranked #2 best hotel brand globally by Travel+Leisure.
The Leela achieved a Net Promoter Score of 86 in Q1 FY27, significantly ahead of industry average, maintaining leadership in guest satisfaction.
The Leela ranked world's #2 best hotel brand with an industry-leading Net Promoter Score of 86.
The Leela reported a Net Promoter Score of 84 for its luxury offerings.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.